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Open Positions
Investigate and reproduce issues in your own lab environment while managing customer expectations and SLAs. Troubleshoot web-based applications using HTTP tracing tools and log analysis, and support Single Sign On protocols like SAML, OAuth, and OpenID. Contribute to the knowledge base, share knowledge, and onboard other engineers while working a varied schedule on a global team.
SAML
OAuth
LDAP
Linux
PKI
Interact with top-tier customers to identify and resolve technical issues with professionalism and efficiency. Take end-to-end ownership of support cases, including troubleshooting, root cause analysis, and solution delivery. Collaborate cross-functionally with Engineering, SREs, and Product teams to ensure seamless customer experiences.
REST API
SSL/TLS
JSON
LDAP
Linux
US
0w maternity
0w paternity
Collaborate with engineers and product teams to create and maintain documentation for Ping Identity's products and services. Translate complex technical concepts into clear, user-friendly content with real-life examples and use cases. Advocate for documentation throughout the software development lifecycle, using AsciiDoc and GitHub in a Docs-as-Code environment.
Technical Writing
Agile Development
Markdown
Jira
GitHub
Lead the design and continuous improvement of the renewal operating model, including process transformation and change management. Develop and maintain reporting frameworks, dashboards, and analytics to improve forecast accuracy and operational visibility. Identify and implement AI and automation solutions to reduce manual work and enhance decision quality.
Process Improvement
Data Analytics
CRM Systems
Generative AI
Deliver IAM capabilities across the Ping platform, from infrastructure to UI experiences. Research, prototype, and implement APIs, models, and services in emerging areas like AI agent identity. Use modern AI tooling to accelerate development while maintaining strong engineering judgment.
Java
JavaScript
Google Cloud
Docker
Kubernetes
Prototype interactive user experiences in code to explore and validate ideas. Collaborate with product managers, researchers, and engineers to shape product direction. Balance user needs, accessibility, and business goals while contributing to design systems.
UX Design
React
JavaScript
HTML/CSS
Accessibility
Identify, negotiate, and operationalize strategic partnerships with Frontier AI technology providers. Own end-to-end partnership lifecycles from scoping to co-sell enablement and revenue outcomes. Translate Ping's Identity for AI vision into joint solutions and go-to-market plays with cross-functional teams.
Business Development
Partnership Management
Identity Access Management
Cloud Platforms
Create and execute personal sales plans to achieve performance goals aligned with regional strategy. Articulate value propositions to maximize business opportunities and negotiate complex contracts. Report on sales activity and forecasts to senior management and collaborate with internal teams.
Enterprise Software Sales
Negotiation
Value Selling
Account Planning
Partner Management
Own lifecycle automation and lead management across Marketo, Salesforce, 6Sense, and Qualified platforms. Improve workflow components and automations for campaigns, lead management, attribution, routing, and segmentation. Manage data hygiene strategy and lead end-to-end execution of cross-functional strategic initiatives.
Marketo
Salesforce
Marketing Automation
Design and deliver solutions for cloud-hosted production infrastructure, including CI/CD pipelines and automation. Shape development and deployment of mission-critical enterprise software using optimized and automated CI/CD pipelines. Design, build, and support cloud infrastructure and security technologies for resiliency, observability, and cost optimization.
Go
Kubernetes
Docker
GCP
AWS