Customer Success Manager

About 1Password:

• We build the foundation for a safe, productive digital future by ensuring every identity is authentic and every device is trusted.
• We are one of the most loved brands in cybersecurity, trusted by over 180,000 businesses, from Fortune 100 leaders to innovative AI companies.
• We take a human-centric approach in everything from product strategy to user experience.

What you can expect:

• You will manage a portfolio of SMB customers, driving product adoption, customer satisfaction, and revenue retention.
• You will act as a trusted partner to customer stakeholders, proactively supporting activation, mitigating risk, and identifying growth opportunities.
• You will operate with discipline, maintaining accurate customer records and forecasting inputs in Salesforce and Gainsight.

What we're looking for:

• 3+ years of Customer Success experience in SaaS, preferably within cybersecurity or enterprise technology.
• Demonstrated success meeting or exceeding retention, adoption, and engagement KPIs.
• Strong written and verbal communication skills with ability to simplify technical concepts for diverse audiences.