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$140,000–$140,000/yr
United States

  • Serve as a trusted advisor to industrial clients, driving adoption and satisfaction.
  • Manage account health, retention, and churn risk while collaborating with sales and technical teams.
  • Develop customer success plans and establish key relationships to achieve measurable business outcomes.

Customer Success Account Management Cybersecurity SaaS Relationship Building

20 jobs similar to Senior Customer Success Manager

Jobs ranked by similarity.

US

  • Serve as a trusted advisor to industrial clients, driving adoption and aligning solutions with operational and security goals.
  • Manage customer retention, health metrics, and success plans to minimize churn and identify expansion opportunities.
  • Collaborate cross-functionally with sales, technical teams, and professional services to ensure seamless customer experience.

Dragos is on a mission to defend industrial organizations that provide necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, they have a remote-first culture with operations globally and seek mission-oriented teammates who value authenticity and trust.

$108,000–$151,200/yr
Europe

  • Serve as a strategic advisor to a portfolio of EMEA customers, driving adoption and value realization of the NodeZero platform.
  • Deliver technical onboarding and enablement, proactively identify customer needs, and collaborate with Sales and Support to drive retention and growth.
  • Conduct regular check-ins and quarterly business reviews, maintaining detailed records of customer health using Salesforce, Gainsight, and JIRA.

Horizon3.ai is a fast-growing remote cybersecurity company that provides the NodeZero autonomous penetration testing platform to help organizations proactively find and fix exploitable attack vectors. The company is a small startup team of former U.S. Special Operations cyber operators and engineers, committed to a culture of respect, collaboration, and ownership.

US

  • Manage a portfolio of customers, driving adoption, retention, and long-term success through strategic advisory.
  • Translate cybersecurity objectives into measurable outcomes and actionable improvement strategies.
  • Proactively identify risks and opportunities to optimize customer satisfaction and platform value.

The partner company is a cybersecurity firm that helps organizations strengthen their security programs through continuous validation and strategic guidance. It offers a remote-first, innovation-focused culture with a collaborative team.

US

  • Drive customer adoption and expansion of the Tines platform across technical teams.
  • Partner with Sales, Support, and Product to ensure customer success and renewals.
  • Identify automation opportunities and foster champions within customer organizations.

Tines is an intelligent workflow platform that applies AI and automation to drive real business results. Founded in 2018 with co-headquarters in Dublin and Boston, the company serves customers from startups to public companies and values Simplicity, Speed, and Soundness.

Global 18w maternity 18w paternity

  • Onboard and manage UpGuard customers, providing success plans, training sessions, and regular check-in calls to ensure they meet their goals.
  • Monitor customer health and proactively intervene with education to help customers achieve the expected value from UpGuard.
  • Advocate for customers by providing updates to internal teams on customer perspectives, risks, and expansion opportunities.

UpGuard is a cyber risk management company that provides a Cyber Risk Posture Management (CRPM) platform integrating security ratings, threat intel, and agentic AI to help organizations manage cyber risk. They are a rapidly growing global company with a US$75M Series C funding and a strong culture, certified as a Great Place to Work in multiple countries.

US

  • Manage a portfolio of SMB customers, driving product adoption, customer satisfaction, and revenue retention.
  • Act as a trusted partner to customer stakeholders, proactively supporting activation, mitigating risk, and identifying growth opportunities.
  • Operate with discipline, maintaining accurate customer records and forecasting inputs in Salesforce and Gainsight.

1Password offers enterprise password management and Unified Access Management solutions to ensure secure digital identities and productivity. With over $400M ARR and recognition on the Forbes Cloud 100, they foster a human-centric, collaborative culture.

UK

  • Oversee the entire customer lifecycle including onboarding, adoption, expansion, and renewals.
  • Serve as the primary liaison for UK clients, ensuring satisfaction and value realization.
  • Champion customer interests within the organization, influencing product direction and enhancements.

Cyberint is a market leader in External Risk Management, helping organizations detect and respond to external threats. Recently acquired by Check Point, the company boasts an award-winning culture and was recognized as one of the world's best places to work.

US Unlimited PTO 16w maternity 16w paternity

  • Lead all post-sales activities for enterprise customers, guiding them through onboarding, implementation, and renewals.
  • Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
  • Manage 40 enterprise customers and provide expert advice on security best practices and compliance standards.

Vanta helps businesses earn and prove trust through continuous security monitoring and compliance automation. The company has a kind and talented team, with many employees succeeding without prior security experience.

Brazil

  • Manage and expand an active customer portfolio in cybersecurity, focusing on retention and revenue growth.
  • Identify upselling and cross-selling opportunities for cybersecurity, cloud, and data governance solutions.
  • Conduct consultative business reviews and build relationships with executive stakeholders.

The company specializes in cybersecurity, cloud, and data governance solutions. It offers a remote work environment and focuses on building long-term customer partnerships.

US

  • Serve as the primary post-implementation relationship owner for a portfolio of Microvellum and INNERGY Engineering customers.
  • Drive customer adoption through strategic business reviews, success planning, and proactive engagement.
  • Partner with Technical Support and Professional Services to coordinate issue resolution and advocate for customer needs.

INNERGY is transforming the woodworking industry with purpose-built, cloud-based ERP software designed exclusively for custom manufacturers. Founded in 2016, we are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving meaningful, real-world problems.

LATAM Unlimited PTO

  • Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and value realization.
  • Drive product utilization, deliver training, and conduct strategic reviews to demonstrate ROI while owning renewals by monitoring health metrics and mitigating risks.
  • Identify upsell and cross-sell opportunities, multi-thread relationships, and partner with Account Managers to expand accounts.

Teramind is a global leader in user behavior analytics, insider risk management, and workforce intelligence, empowering businesses to transform data into a strategic asset. Since 2014, we have been a fully remote company with global teams, fostering flexibility and diversity.

$148,000–$170,000/yr
US Unlimited PTO

  • Serve as a trusted technical advisor for SOC teams, guiding them through integrations and alert analysis.
  • Manage a book of customer accounts as their primary technical point of contact, driving satisfaction and value.
  • Advocate internally for customer needs and contribute to self-service documentation and enablement.

Dropzone's mission is to scale cybersecurity beyond human limits by augmenting security engineers with an army of AI specialists. They are a venture-backed, award-winning company disrupting the $200B+ cybersecurity market with a team experienced in cybersecurity, AI/ML, and SaaS.

$78,000–$84,000/yr
Texas Unlimited PTO

  • Build trusted relationships with customer stakeholders and drive product adoption across a defined book of business.
  • Partner closely with an Account Manager to support renewals, retention, and growth opportunities while mitigating risk.
  • Execute customer success plans, conduct proactive outreach, and act as the voice of the customer internally.

3E is a mission-driven company dedicated to creating a safer and more sustainable world, offering regulatory intelligence and AI solutions to protect people and products. With over 35 years of experience and a global presence, the company combines startup agility with industry leadership, fostering a collaborative and inclusive culture.

United States

  • Manage a portfolio of strategic clients to ensure they achieve measurable business outcomes through cloud-based solutions.
  • Serve as the primary point of contact and trusted advisor, driving adoption, satisfaction, retention, and account growth.
  • Collaborate across technical, delivery, and business teams to solve challenges and create long-term value.

This position is listed on behalf of a partner company that specializes in cloud-based solutions and managed services. They are a growing organization fostering innovation, ownership, and customer impact within a collaborative environment.

US Unlimited PTO 16w maternity 16w paternity

  • Serve as primary trusted advisor for 5-10 strategic customers with 10,000+ employees
  • Lead enterprise-scale implementations and optimizations of Vanta's Trust Management Platform
  • Build deep executive relationships with CISOs, CIOs, and other C-level stakeholders

Vanta helps businesses earn and prove trust by automating security monitoring and compliance. The company has a kind and talented team with prior security experience, working to serve enterprises at scale.

Global

  • Manage and expand global accounts, nurturing existing and new partnerships.
  • Lead high-level contract negotiations and customer relationships to ensure long-term success.
  • Identify new business opportunities and provide insights to strengthen competitive positioning.

Check Point is a cybersecurity innovation leader delivering solutions that protect businesses from sophisticated threats. The global team thrives on collaboration and creativity, offering a platform for growth and impact.

US

  • Drive full life cycle field sales and enterprise account development in the Ohio Valley region.
  • Sell SaaS cybersecurity solutions including security analytics, SIEM, and threat intelligence to enterprise customers.
  • Achieve overachievement of sales targets and generate pipeline in the assigned region.

Anomali delivers an intelligence-native Agentic SOC platform that unifies security data, threat intelligence, and AI to accelerate detection and response. The company is headquartered in Silicon Valley and focuses on empowering security teams to operate with confidence.

US 24w maternity 24w paternity

  • Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
  • Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
  • Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.

Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.

$160,000–$250,000/yr
Canada

  • Develop and execute multi-year strategic account plans aligned with client business objectives and cybersecurity needs.
  • Own the complete sales cycle from prospecting to contract execution, collaborating with cross-functional teams to deliver tailored security solutions.
  • Build trusted relationships with executive stakeholders and consistently achieve revenue targets while maintaining a strong pipeline.

The company is a leading cybersecurity solutions provider that helps organizations reduce risk and strengthen their security posture. It fosters an inclusive workplace culture with employee resource groups and offers professional training resources.

$120,000–$135,000/yr
US

  • Act as a technical expert handling complex customer challenges and leading strategic conversations.
  • Analyze customer data to identify trends and risks, and act as the voice of the customer internally.
  • Develop success plans and collaborate with cross-functional teams to drive business value.

Ping Identity provides an intelligent cloud identity platform for secure digital experiences. The company serves over half of the Fortune 100 and has a global workforce with a culture that champions individuality and digital freedom.