Customer Success Manager

3E

Remote regions

Texas

Salary range

$78,000–$84,000/yr

Benefits

Unlimited PTO

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Key Responsibilities:

  • Build trusted relationships with customer stakeholders across your assigned book of business.
  • Partner closely with your Account Manager to support renewals, retention, and growth opportunities.
  • Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively.

Required Experience:

  • 2+ years of experience in Customer Success, Account Management, or similar customer-facing roles.
  • Strong relationship-building skills and ability to establish credibility with diverse stakeholders.
  • Comfort navigating ambiguity and shifting priorities in a fast-paced environment.

Preferred Qualifications:

  • Experience supporting renewals, retention, or expansion in a recurring-revenue business.
  • Familiarity with customer success metrics like NRR and engagement cadence.
  • Exposure to environmental, regulatory, or compliance software environments.

3E

3E is a mission-driven company dedicated to creating a safer and more sustainable world, offering regulatory intelligence and AI solutions to protect people and products. With over 35 years of experience and a global presence, the company combines startup agility with industry leadership, fostering a collaborative and inclusive culture.

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