Handle inbound calls from members, clients, and facilities with professionalism.
Manage 60-80 calls daily, with higher volumes on Mondays.
Perform various tasks that increase in complexity as skills progress.
MTM Health provides personalized non-emergency medical transportation to remove community barriers. The company fosters a collaborative and innovative culture with a focus on employee growth and development.
Processes referral requests and authorizations for patients, ensuring timely and accurate scheduling.
Communicates with physicians, employers, and payors to coordinate specialist referrals and obtain necessary information.
Maintains high standards of quality and patient experience while meeting production requirements.
Concentra operates over 500 medical centers and 130 onsite clinics nationwide, focusing on providing high-quality healthcare to improve the health of America's workforce. The company emphasizes a culture of outstanding patient experience and customer service.
Build trusted relationships with customer stakeholders and drive product adoption across a defined book of business.
Partner closely with an Account Manager to support renewals, retention, and growth opportunities while mitigating risk.
Execute customer success plans, conduct proactive outreach, and act as the voice of the customer internally.
3E is a mission-driven company dedicated to creating a safer and more sustainable world, offering regulatory intelligence and AI solutions to protect people and products. With over 35 years of experience and a global presence, the company combines startup agility with industry leadership, fostering a collaborative and inclusive culture.
Provide remote assistance via video conferencing and phone to members and non-members.
Analyze, establish and update personal and business member relationships while recommending appropriate products and services.
Meet or exceed all sales and performance goals through key performance indicators and core values.
Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion. Recognized for financial stability and frequently acknowledged as one of the best workplaces in Texas, RBFCU offers a culture of growth and service.