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Responsibilities:
- Monitor technician availability and job queues throughout the day.
- Assign and track field jobs using dispatch platforms and outage tools.
- Respond to Priority 1 and 2 alarms, escalations, and fallout from missed appointments.
Qualifications:
- At least 1 year of Call Center experience required.
- At least 1 year of work at home experience required.
- Self-motivated and able to work independently with minimal assistance.
Work at Home Requirements:
- All Equipment Provided.
- Upload speed of 25Mbps and download speed of 50Mbps.
- USB headset with noise-canceling microphone required.
Qualfon
Qualfon delivers engaging interactions and positive experiences, aiming to help people pursue their total vocation. The company focuses on creating job opportunities and being a partner of choice for clients.