Responsible for maximizing utilization of internal and field resources through daily dispatch of service requests.
Manage incoming client requests and assign them to the appropriate technical resource.

Essential Responsibilities:

Create and assign service requests from phone, email, or other channels.
Organize technician schedules for efficiency and productivity.
Escalate support tickets for technical solutions like computer and network troubleshooting.

Required Experience & Skills:

Excellent customer service with strong telephone skills, active listening, and communication.
Prior experience in a Managed Services environment with knowledge of support tools.
Ability to match technical resources to issues and work in a fast-paced, team-oriented environment.

CyberSheath

CyberSheath is a rapidly growing Security and IT Managed Services Provider focused on delivering cybersecurity services to the Defense Industrial Base. They integrate compliance and threat mitigation to eliminate redundant security practices, and seek self-motivated, independent problem solvers to join their upward trajectory.

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