Service Coordinator
Remote regions
GlobalBenefits
3w PTO
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About the Role:
- Provide a warm response to client communications via phone and email.
- Organize and facilitate workflow through the Service Department.
- Manage tickets, schedule resources, and monitor work completion.
Responsibilities:
- Answer calls, triage tickets, and ensure adherence to SOPs.
- Coordinate dispatch and perform follow-ups on client requests.
- Use ConnectWise to track tickets and identify trends.
Qualifications:
- Strong communication and interpersonal skills.
- 6 months customer service experience; MSP experience preferred.
- Must have a home office with a Windows or Mac computer, stable internet, headset, and webcam.
Intelligent Technical Solutions
Intelligent Technical Solutions provides managed IT services to businesses. They emphasize a strong cultural fit and offer benefits like HMO, paid time off, and training.