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Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
- Resolve customer issues and complaints with patience and empathy.
- Document interactions in CRM and maintain detailed records.
Required Qualifications:
- 2+ years of customer service experience.
- Excellent communication skills and problem-solving abilities.
- Proficiency with CRM software.
Preferred Qualifications:
- Experience working in a remote or virtual environment.
- Familiarity with ticketing or help desk systems.
Cowan Systems
LesBaird Consulting LLC is a consulting firm that provides professional support services to help businesses improve efficiency and achieve sustainable growth. The company is a smaller or emerging firm that emphasizes clear communication, attention to detail, and a customer-focused mindset.