New Customer Support Representative

Responsibilities:

• Provide timely and effective responses to customer inquiries through phone, email, chat, and social media.
• Review, investigate, and resolve customer issues to maintain high customer satisfaction.
• Maintain accurate records of customer interactions and resolutions.

Qualifications:

• Minimum of two years of customer support experience.
• Experience with Salesforce or a similar CRM platform is preferred.
• Strong English reading and writing skills.

Work Environment:

• This position begins as remote, transitioning to in-office in Mahwah, NJ within 12 months.
• A quiet home workspace and reliable internet connection are required while remote.