On the phone, live chat, and email for back-to-back customer interactions.
Follow a structured schedule with designated breaks and consistent availability during your shift.
Transition from structured training to full role with coaching and support.

What You’ll Do:

Handle customer interactions with personalized service through phone, chat, and email.
Assist with accounting, payroll, and tax-related software support.
Act as a liaison between customers and internal teams for product insights.

What You’ll Need:

High School Diploma or equivalent, with previous customer service experience.
Clear communicator across multiple channels, comfortable with technology.
Self-motivated and eager to adapt to new tools and processes.

Work Requirements:

Sit or stand for extended periods working on a computer with prolonged screen time.
Maintain reliable, high-speed internet for phone, chat, and email work.
Open to candidates legally eligible to work in the U.S., excluding Alaska, California, Hawaii, and Washington D.C.

Patriot Software

Patriot Software is a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, they foster a high-trust environment where ideas move quickly and quality matters.

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