Act as the primary point of contact for WEX customers in a lively, fast-paced call center environment.
Support account maintenance, billing, and technical support via phone and email across multiple channels.
Assign based on business needs to support WEX Health (Benefits, COBRA, Benefits Administration) or WEX Mobility (Fleet & OTR).

How you'll make an impact:

Engage customers with a professional attitude, adapting communication to their personality and situation.
Resolve issues including billing questions, payments, and account maintenance as a single point of contact.
Troubleshoot and guide customers through online platforms and mobile applications while multitasking systems.

Experience you'll bring:

High School Diploma or GED with solid computer and keyboarding skills; proficiency in Google Suite or Microsoft Office.
Willingness to work a flexible schedule including weekends, holidays, and occasional overtime.
Must successfully pass a background check and have a professional, quiet workspace with reliable high-speed internet for remote work.

Wex

WEX is a global commerce platform that helps businesses solve operational complexities like employee benefits, managing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, tailoring services to meet unique business needs.

Apply for This Position