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Customer Care Specialist - Inbound Phone Support
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Communication
Job Responsibilities:
- Take inbound calls from SMB customers to resolve order, payment, and shipping issues.
- Make outbound follow-ups and collaborate with partners to resolve order exceptions.
- Document interactions and identify process improvement opportunities.
Qualifications:
- 1-2 years call center experience with issue resolution skills.
- Strong Excel, CRM, and order management system knowledge.
- High school diploma required; college degree preferred.
Desired Attributes:
- Customer-focused, professional, and detail-oriented with a can-do attitude.
- Ability to handle sensitive situations calmly and turn negatives into positives.
- Demonstrates accountability, growth mindset, and reliable attendance.
HP
HP is a leading global technology company that provides hardware, software, and services to customers worldwide. With a large workforce, HP values customer service and innovation, fostering a collaborative and professional culture.