Customer Care Specialist - Inbound Phone Support

About HONK:

• HONK is transforming the towing and roadside assistance industry by turning high-stress moments into seamless experiences.
• As a remote-first company, we pride ourselves on our inclusive culture and passionate team.

Role Responsibilities:

• Interact directly with customers via phone to assist with order fulfillment and service execution.
• Analyze and interpret customer needs to provide tailored solutions and maintain high satisfaction.

Preferred Experience:

• Experience in customer-facing roles resolving issues over the phone.
• Ability to handle high-volume calls professionally and maintain composure under pressure.

Additional Requirements:

• Must provide a secluded, uninterrupted workspace with confidential environment.
• Access to internet with minimum 5 Mbps download/2.5 Mbps upload speeds.