Remote Customer Service Associate, Temporary

Role Responsibilities:

• Support customers via voice and chat using Amazon Connect.
• Deliver a positive experience through empathy, patience, and clear communication.
• Resolve customer issues using AWS tools, following defined call flows.

Qualifications:

• Communicate clearly and professionally with empathy and patience.
• Adapt well in fast-paced environments and follow structured workflows.
• Must be at least 18 years old with a high school diploma or equivalent.

Compensation:

• The hourly rate for this position is $12.50.
• Encoura uses national market data and budget factors to determine compensation.

Additional Information:

• This is a temporary position requiring a full-time 40-hour work week.
• Must reside in an approved state and have a quiet home workspace with reliable internet.