Customer Service Representative

Role Overview:

• Provide day-to-day support to customers across phone, ticketing, live chat, and video.
• Handle inbound inquiries and outbound follow-ups to resolve customer concerns.
• Use tools such as Zendesk and CallTools to manage interactions.

Key Responsibilities:

• Support inbound and outbound customer communication across multiple channels.
• Manage ticketing and issue documentation in Zendesk.
• Maintain customer pipeline through consistent follow-up and engagement.

Qualifications:

• 1-2 years of customer service or phone sales experience.
• Experience with Zendesk and CallTools preferred.
• Strong communication skills and ability to work remotely.

What Success Looks Like:

• Customers receive timely, professional support across all channels.
• Inquiries are accurately documented and resolved efficiently.
• Customer satisfaction remains high and upselling opportunities identified.