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Responsibilities:
- Handle high amounts of incoming calls and produce sales leads.
- Identify and evaluate customers’ needs to deliver satisfaction.
- Build sustainable relationships through open discussion.
Requirements:
- Proven customer support experience or similar.
- Strong phone administration skills and active listening.
- Experience with CRM systems and ability to multitask.
Goals:
- Ensure exceptional service standards and sustain high customer satisfaction.
- Reach personal/customer service team sales targets and call handling quotas.
- Manage complaints and provide proper solutions within time limits.
Twelve31
Twelve31 connects clients with product/services support and resolves customer issues. The company emphasizes a customer-first culture and seeks empathetic, communicative team members.