Customer Support Representative

About the Role:

• Deliver world-class support to truckers, acting as their trusted advisor and advocate.
• Handle inbound calls with empathy, efficiency, and a customer-first mindset.
• Collaborate with cross-functional teams to resolve complex issues and improve processes.

What You'll Do:

• Manage high call volumes while maintaining quality and attention to detail.
• Use Zendesk and internal tools to track, escalate, and resolve customer inquiries.
• Contribute to a positive team culture by sharing feedback and best practices.

What We Look For:

• 2+ years of remote customer support experience, ideally in fintech or tech startups.
• Strong phone presence and real-time problem-solving skills.
• Tech-savvy with proficiency in Zendesk, Slack, and similar tools.

Perks and Benefits:

• Competitive pay, equity, and multiple health benefit options.
• Paid time off and 401(k) matching.
• Opportunities for career growth and an annual company offsite event (Mudfest!).