Customer Support Specialist

Responsibilities:

• Respond to customer inquiries via email and live chat with timely, professional, and friendly communication.
• Troubleshoot technical issues by asking thoughtful questions and identifying the best path forward.
• Partner with Customer Success, Sales, Product, Engineering, and other teams to ensure seamless customer experiences.

Requirements:

• 3+ years of experience in Customer Support or Customer Success, preferably at a startup or high-growth technology company.
• Excellent written and verbal communication skills and a genuine curiosity to understand customer problems.
• Experience with tools such as HubSpot, Google Workspace, Notion, Slack, Auth0, Stripe, Zendesk, or similar platforms.

What We Offer:

• Competitive hourly contract rate, based on experience.
• Flexible schedule and fully remote work environment.
• Opportunity to work with an experienced, collaborative team at a fast-growing AI company.