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Responsibilities:
- Support borrowers by phone with clarity, empathy, and accuracy across applications, payments, and refunds.
- Follow lending requirements and company policies while identifying risks and complaints.
- Own borrower issues from first contact to final resolution, coordinating cross-functionally.
Requirements:
- 2+ years of customer support or financial services experience.
- Comfortable with high-volume phone support and using AI tools.
- Strong ownership, communication, and attention to detail.
Benefits:
- Competitive hourly rate of $25.00 plus equity and benefits.
- Fully remote role within the US.
- Join a fast-growing fintech with strong culture and career growth opportunities.
Wisetack
Wisetack builds transparent consumer lending products for service-based businesses like HVAC, veterinary, and auto repair. Backed by top VCs and with $84M in funding, they have earned a strong culture reputation and numerous growth awards.