Customer Service & Operations Coordinator

Key Responsibilities:

• Answer inbound customer calls and process new leads from phone, email, and online submissions.
• Coordinate sales appointments, site visits, and follow-ups with customers throughout the service process.
• Prepare and submit electrical permit applications and coordinate final inspections.

Required Skills:

• Previous customer service and administrative or back-office support experience required.
• Strong written and verbal English communication with native or near-native ability.
• Experience with CRM or field service management software like Simpro and Pipedrive preferred.

Work Schedule:

• Contracted hours: 40 hours per week, Monday through Friday, 8:00 AM – 4:00 PM EST.
• This is a remote position with a consistent schedule aligned with the client's business hours.
• The contractor must be available for phone coverage throughout the scheduled shift.