Client Support Specialist

Position Summary:

• ApTask is seeking a Client Support Specialist to provide professional, responsive support to clients and internal teams throughout the service lifecycle.
• This role is ideal for a highly organized customer service professional who communicates clearly and can manage multiple priorities in a fast-paced remote environment.

Key Responsibilities:

• Serve as a primary point of contact for routine client questions and service inquiries via email, phone, and other channels.
• Track client requests, coordinate with recruiting, operations, HR, and payroll, and ensure timely resolution and follow-up.
• Maintain accurate client records, assist with onboarding and documentation, and escalate complex matters appropriately.

Required Qualifications:

• 1+ year of experience in customer service, client support, account coordination, or a related field.
• Excellent written and verbal communication skills, strong organization, and ability to work independently in a remote environment.
• Proficiency with Microsoft Office or comparable productivity tools.

Benefits & Perks:

• Medical, dental, and vision coverage, plus paid time off and company holidays.
• Retirement savings benefits, employee assistance resources, and professional development opportunities.
• Remote work flexibility in a collaborative, inclusive, and growth-oriented environment.