Senior Customer Success Manager (Healthcare)

Role Responsibilities:

• Drive retention and growth by acting as a trusted point of contact throughout the customer lifecycle, from contract to renewal.
• Focus on risk mitigation through early intervention and developing Save Plans with account and leadership teams.
• Partner with customer care and technical account management teams to manage escalations and rally internal resources.

What We Look For:

• Minimum 2 years of experience as a Customer Success Manager with strong relationship management skills.
• Self-motivated with ability to manage multiple projects in a fast-paced environment.
• Strong oral and written communication skills and professional demeanor.

About Hyland:

• Pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations.
• Nearly 4,000 employees with a focus on career development, wellbeing, and community impact.
• Equal opportunity employer committed to an inclusive workplace.