Customer Success Manager

Key Responsibilities:

• Manage a pooled portfolio of midmarket customers, contributing to shared ownership of retention and growth outcomes.
• Execute proactive outreach aligned to lifecycle stages, including renewal preparation, risk mitigation, and adoption acceleration.
• Support renewal forecasting efforts through consistent account reviews and accurate risk and sentiment tracking.

Requirements:

• Experience in Customer Success, Support, or other customer-facing roles in a high-volume or scaled environment.
• Ability to prioritize work based on data, signals, and business impact.
• Strong communication skills with the ability to deliver value in both digital and live interactions.

About Hyland:

• Hyland is the pioneer of the Content Innovation Cloud™, trusted by thousands of organizations worldwide, including many of the Fortune 100.
• With nearly 4,000 employees, Hyland offers career development resources, wellbeing programs, and innovation practices in an inclusive workplace.