Your Day to Day:
- Design, extend, and scale the Customer Success operating infrastructure.
- Design and execute personalized, data-driven customer engagement campaigns in Planhat.
- Leverage product usage and telemetry data to build signals that drive lifecycle workflows.
What Success Looks Like:
- The Customer Success organization operates on a reliable and scalable data foundation.
- Customer engagement is proactive, personalized, and data-driven.
- Customer lifecycle workflows are automated and consistently executed.
What You Bring:
- 5+ years of experience in Customer Success Operations, Revenue Operations, or Data Operations in a SaaS environment.
- Experience designing and/or scaling a Customer Success operating system.
- Hands-on experience administering and building workflows in Planhat.
Doxel
Doxel brings computer vision and AI to construction, giving teams real-time visibility into progress, risk, and execution. They are backed by Insight Partners and Andreessen Horowitz and have a rapidly growing team of engineers, scientists, construction veterans, and Enterprise go-to-market teams.