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Account Health:
- Actively monitor account health using structured scoring to identify risk early.
- Execute save playbooks and escalate when needed.
Product Adoption:
- Drive adoption of contracted features to ensure clients get real value.
- Build adoption plans and document product blockers.
Renewals & Expansion:
- Manage full renewal cycle and identify expansion opportunities.
- Maintain executive-level relationships and tie adoption to renewals.
Cross-functional Collaboration:
- Partner with Implementation, Support, Marketing, and Product teams.
- Submit structured product feedback and coordinate campaigns.
Sweed
Sweed is a product-driven software startup building the all-in-one Dispensary Operating System platform for cannabis retail. With a team of approximately 250 people across the US and internationally, they believe in the medicinal potential of cannabis and responsibility to help the industry operate better.