Continue customer onboarding after go-live with a comprehensive platform introduction.
Drive product adoption by helping customers expand usage of features.
Deliver structured check-ins across the customer lifecycle including onboarding, mid-cycle reviews, and renewal conversations.

Retention & Growth:

Own retention for your portfolio of accounts, ensuring customers renew into new terms.
Identify opportunities to grow accounts by promoting relevant products and upgrades.
Build strong, trusted relationships to increase loyalty and long-term retention.

Customer Experience & Support:

Serve as the primary point of contact, addressing issues and questions in a timely manner.
Provide practical problem-solving across phone, email, and other channels.
Advocate for customers by sharing feedback with Product and other teams.

MomoGood

momoGood is an AI-native platform that redefines modern giving, helping nonprofits, companies, and political organizations turn frictionless giving into lasting engagement. The company has helped raise over $1.7 billion worldwide and focuses on building a deliberate, impact-driven team and culture.

Apply for This Position