Customer Success Manager

Responsibilities:

• Ensure customers continue to get exceptional value from brightwheel and remain loyal, long-term customers.
• Retain revenue through consultative engagement, digging into each customer’s needs and recommending the right products and solutions.
• Understand every customer’s goals and priorities, and translate them into strategic recommendations.

Qualifications:

• Proven track record of hitting/exceeding challenging goals.
• Strong work ethic, determination to succeed, and a team-first mindset.
• Experience in sales, account management or customer success, with a focus on customer retention.

Work Environment:

• Comfortable operating in a high volume environment (e.g., 60-70 calls/day).
• Excellent communication, organizational, time-management, and prioritization skills.
• High tolerance for ambiguity.