Source Job

• Serve as the primary point of contact for clients, building long-term relationships and driving product adoption.
• Analyze client workflows and provide best-practice recommendations to optimize product usage and ROI.
• Collaborate with internal teams to share client insights and support broader business objectives.

Rechat provides an all-in-one software platform for real estate professionals, integrating the buying and selling process to boost efficiency and brand consistency. The company fosters a diverse, inclusive, and collaborative culture, operating as a growing startup with a remote team.

• Manage a portfolio of enterprise customers as a trusted advisor and strategic partner.
• Drive customer retention, renewals, and expansion opportunities.
• Lead executive-level business reviews and success planning sessions.

The company provides innovative SaaS solutions that help organizations maximize value. It operates with a remote-first, collaborative culture and focuses on customer success.

• Act as a strategic partner for enterprise customers, maximizing the value of an AI-powered revenue platform.
• Manage complex customer relationships, drive adoption, and deliver measurable business outcomes across large-scale accounts.
• Collaborate with Sales, Product, Marketing, and Operations to influence customer growth and long-term retention.

• Manage the complete customer lifecycle from onboarding to long-term partnership, ensuring consistent value and support.
• Drive customer retention by monitoring account health, identifying risks, and developing success strategies.
• Identify expansion opportunities through upselling and cross-selling while maintaining strong customer relationships.

This company operates in a global, remote-first environment, focusing on customer success and support. The culture emphasizes collaboration, autonomy, and continuous improvement, with a team that values technology and automation.

• Develop and maintain strong relationships with customers to ensure high satisfaction and successful outcomes.
• Oversee planning, execution, and delivery of projects within deadlines, budget, and quality standards.
• Collaborate cross-functionally to align goals and drive successful implementation of customer solutions.

BioIntelliSense is helping to decode human physiology and pioneer a new standard of proactive monitoring to improve healthcare outcomes and save lives. We’re a remote-first, lean start-up environment and our global BioTeam colleagues are growth-oriented, collaborative and passionate about our mission and the future of BioIntelliSense.

• Act as the voice of the customer, building trusted relationships and driving account growth through proactive service delivery.
• Manage complex client relationships, de-escalate sensitive situations, and communicate resource needs and escalations.
• Support planning and roadmap activities, document business objectives, and promote Quisitive solutions to grow revenue.

Quisitive is a global Microsoft partner specializing in cloud transformation, data strategy, cybersecurity, and agentic AI. With significant growth since 2016, the team has expanded across the US, Canada, and India, operating with a culture that values craftsmanship, open collaboration, and technical expertise.

• Build and maintain strong relationships with partners to accelerate business value and ROI from ConnectWise investments.
• Monitor partner usage data, health indicators, and growth opportunities to develop strategies for success.
• Conduct Quarterly Business Reviews (QBRs) and collaborate with cross-functional teams to ensure adoption and successful renewals.

ConnectWise is a community-driven software company that helps technology solution providers manage their businesses and deliver customer experiences. With over 3,000 colleagues in North America, EMEA, and APAC, the company serves over 45,000 partners and fosters an inclusive, positive culture.

• Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
• Lead customer onboarding and platform implementations to reduce time-to-value.
• Identify upsell opportunities and manage contract renewals to support growth.

We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.

• Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
• Monitor customer health at scale using adoption signals and engagement data.
• Collaborate cross-functionally with Marketing, Product, and High Touch CS.

Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.

• Develop and sustain relationships with partner practices to drive transaction retention and growth.
• Leverage data and insights to optimize engagement and maximize portfolio outcomes.
• Act as a trusted advisor, sharing best practices and influencing adoption of payment plan technology.

Cherry is a FinTech that provides a Buy Now, Pay Later solution for medical practices like dentists and veterinarians, making care more financially accessible. Founded by Stanford entrepreneurs with venture backing from Kleiner Perkins and DCM, it is a high-growth organization reshaping patient payments.

• Manage the complete post-sales relationship for a portfolio of enterprise customers, acting as the primary point of contact throughout onboarding, adoption, renewal, and expansion.
• Develop customer success plans aligned with business objectives, translating AI adoption goals into measurable outcomes and value realization strategies.
• Monitor customer adoption, platform usage, and engagement metrics to identify risks, improve satisfaction, and support long-term retention.

This company specializes in enterprise AI solutions, helping organizations adopt cutting-edge AI technologies. The team is collaborative and focused on solving complex technical challenges, with opportunities for professional growth.

• Manage a portfolio of customers, driving adoption, retention, and long-term success through strategic advisory.
• Translate cybersecurity objectives into measurable outcomes and actionable improvement strategies.
• Proactively identify risks and opportunities to optimize customer satisfaction and platform value.

The partner company is a cybersecurity firm that helps organizations strengthen their security programs through continuous validation and strategic guidance. It offers a remote-first, innovation-focused culture with a collaborative team.

• Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
• Proactively engage with customers to improve retention, satisfaction, and product usage.
• Collaborate with internal teams to resolve customer needs and influence product improvements.

The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.

• Own the full customer lifecycle for mid-market and enterprise accounts, from onboarding to long-term retention.
• Build strong relationships with stakeholders, acting as a trusted advisor and driving value.
• Collaborate with internal teams and leverage AI tools to improve efficiency and customer outcomes.

The company helps organizations build and manage international teams with confidence. It is a global, remote-first environment with a focus on innovation and collaboration.

• Serve as a strategic advisor to a portfolio of EMEA customers, driving adoption and value realization of the NodeZero platform.
• Deliver technical onboarding and enablement, proactively identify customer needs, and collaborate with Sales and Support to drive retention and growth.
• Conduct regular check-ins and quarterly business reviews, maintaining detailed records of customer health using Salesforce, Gainsight, and JIRA.

Horizon3.ai is a fast-growing remote cybersecurity company that provides the NodeZero autonomous penetration testing platform to help organizations proactively find and fix exploitable attack vectors. The company is a small startup team of former U.S. Special Operations cyber operators and engineers, committed to a culture of respect, collaboration, and ownership.

• Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
• Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
• Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.

Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.

• Create and drive execution of detailed projects in collaboration with customer stakeholders.
• Own communication with clients to provide recommendations and manage expectations.
• Identify needs of technology executives and prepare reports to inform decision-making.

DX, a subsidiary of Atlassian, helps engineering leaders build high-performing teams through data-driven insights on developer productivity. As a fast-growing SaaS company, DX has tripled its annual recurring revenue and recently joined Atlassian to expand its reach and resources.

• Lead and manage successful delivery of engagements driving customer adoption of Google Cloud services.
• Engage with diverse stakeholder groups, including executives, to gather requirements and scope engagements.
• Utilize relationship management, leadership skills, and technical background to proactively mitigate risks and resolve issues.

Zencore is a fast-growing company founded by former Google Cloud leaders, architects, and engineers. They embed within customer teams to provide strategic guidance and execute cloud modernization projects in a collaborative style.

• Lead complex, multi-stakeholder event technology implementations, owning client relationships and managing timelines, risks, and cross-functional teams.
• Manage multiple concurrent client engagements with project cycles averaging 9–12 months, including mid-lifecycle transitions.
• Drive client communication, scope conversations, and change orders while coordinating internal resources and post-event reviews.

RainFocus provides an industry-disrupting event software platform for Fortune 500 companies like Adobe, Cisco, and IBM to manage in-person, virtual, and hybrid events. The company is well-funded, growing rapidly, and focused on changing the market with a culture that is challenging, fun, and exciting.

• Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
• Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
• Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.