ConnectWise

9 open remote positions

ConnectWise is a global software company that helps over 45,000 technology solution providers manage their businesses, sell efficiently, automate service delivery, and remotely control technology. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture that values diverse perspectives and skills.

Open Positions

  • Provides technical support to partners via email, phone, chat, and remote sessions to diagnose and resolve product issues.
  • Monitors backup, off-site, and critical service failure events, investigating and escalating incidents as needed.
  • Maintains a knowledge base of products and services, documents interactions, and identifies trending issues for leadership and development.

  • Owns strategy and execution for customer retention, expansion, adoption, and lifecycle engagement across the installed base.
  • Builds signal-driven customer marketing engine using product usage, account health, and lifecycle milestones.
  • Leads a lean, high-impact team and collaborates with Customer Success, Product, and Demand Generation.

  • Administer and optimize Workday Adaptive Planning platform to support budgeting, forecasting, and financial reporting.
  • Partner with FP&A, Accounting, HR, IT, and business leaders to ensure data integrity and efficient planning processes.
  • Identify opportunities to leverage AI, automation, and emerging technologies to enhance financial planning and operational efficiency.

  • Owns attendee recruitment strategy for North American field marketing programs and determines optimal marketing channels to achieve attendance goals.
  • Evaluates event performance and makes recommendations to optimize recruitment investment and audience composition.
  • Builds formalized follow-up strategies in partnership with Sales leadership to maximize pipeline generation and event ROI.