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$108,000–$151,200/yr
Europe

  • Serve as a strategic advisor to a portfolio of EMEA customers, driving adoption and value realization of the NodeZero platform.
  • Deliver technical onboarding and enablement, proactively identify customer needs, and collaborate with Sales and Support to drive retention and growth.
  • Conduct regular check-ins and quarterly business reviews, maintaining detailed records of customer health using Salesforce, Gainsight, and JIRA.

Customer Success Cybersecurity Technical Account Management SaaS Salesforce

20 jobs similar to Customer Success Manager

Jobs ranked by similarity.

$140,000–$175,000/yr
US

  • Manage a portfolio of Enterprise and Strategic accounts to drive adoption of NodeZero.
  • Develop trusted advisor relationships and tailor cybersecurity offerings to customer needs.
  • Proactively identify customer challenges, upsell opportunities, and ensure renewals through data analysis.

Horizon3.ai is a fast-growing remote cybersecurity company providing autonomous penetration testing via its NodeZero platform. The team includes former Special Operations cyber operators and engineers, with a culture of respect, collaboration, and ownership.

US

  • Drive customer adoption and expansion of the Tines platform across technical teams.
  • Partner with Sales, Support, and Product to ensure customer success and renewals.
  • Identify automation opportunities and foster champions within customer organizations.

Tines is an intelligent workflow platform that applies AI and automation to drive real business results. Founded in 2018 with co-headquarters in Dublin and Boston, the company serves customers from startups to public companies and values Simplicity, Speed, and Soundness.

Unlimited PTO

  • Manage a portfolio of customers across MEA, acting as a trusted advisor to build, mature, and scale successful security programs.
  • Use data-driven decision making and AI-first thinking to analyze program performance and deliver actionable insights to customers.
  • Serve as primary liaison between customers and internal teams, handling escalations, executive reviews, and renewal processes.

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM), uniting agentic AI solutions with the world's largest community of security researchers. The company has been named a Most Loved Workplace for Young Professionals (2024) and fosters an inclusive culture focused on customer obsession, transparency, and collaboration.

UK

  • Drive business efforts toward loyalty, renewals, and expansion for customers in the UK and Ireland.
  • Work closely with sales and marketing to train and empower customers and third-party reseller partners.
  • Build strong relationships with multiple contacts to increase satisfaction and ensure platform adoption.

Huntress is a fully remote, global team of cybersecurity experts on a mission to protect all businesses with enterprise-grade security products. Founded in 2015 by former NSA operators, the company protects 3M+ endpoints worldwide and operates with a culture of inclusivity and ethical badassery.

Europe

  • You will take full ownership of a diverse customer portfolio, designing and executing success strategies that drive adoption and long-term value.
  • You will identify upsell and cross-sell opportunities and advocate for customers internally to influence product improvements.
  • You will collaborate cross-functionally and use data to track health metrics and strengthen customer outcomes.

Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, they’ve grown to over 170 employees and continue to expand internationally.

US

  • Manage a portfolio of SMB customers, driving product adoption, customer satisfaction, and revenue retention.
  • Act as a trusted partner to customer stakeholders, proactively supporting activation, mitigating risk, and identifying growth opportunities.
  • Operate with discipline, maintaining accurate customer records and forecasting inputs in Salesforce and Gainsight.

1Password offers enterprise password management and Unified Access Management solutions to ensure secure digital identities and productivity. With over $400M ARR and recognition on the Forbes Cloud 100, they foster a human-centric, collaborative culture.

US

  • Serve as a trusted advisor to industrial clients, driving adoption and aligning solutions with operational and security goals.
  • Manage customer retention, health metrics, and success plans to minimize churn and identify expansion opportunities.
  • Collaborate cross-functionally with sales, technical teams, and professional services to ensure seamless customer experience.

Dragos is on a mission to defend industrial organizations that provide necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, they have a remote-first culture with operations globally and seek mission-oriented teammates who value authenticity and trust.

$37,300–$83,900/yr
EMEA 16w maternity 16w paternity

  • Act as a trusted advisor and advocate for customers, owning the entire lifecycle from onboarding to long-term partnership.
  • Drive customer retention, mitigate churn, and execute structured business reviews and success plans.
  • Identify growth opportunities and deliver targeted solutions across diverse customer verticals.

Remote helps businesses of all sizes recruit, pay, and manage international teams. With a globally distributed team working from 6 continents, Remote fosters a future-focused, async work culture.

Australia 12w maternity 12w paternity

  • Act as a trusted advisor to customers, driving renewals, expansion, and adoption of the Huntress platform.
  • Own and grow relationships with multiple contacts inside assigned customer organizations.
  • Partner effectively with reseller and VAR partners to support the full customer motion.

Huntress is a remote-first cybersecurity company founded in 2015 by former NSA operators, providing enterprise-grade security to businesses of all sizes. They secure over 5 million endpoints and 11 million identities worldwide, with a 24/7 human-led SOC and a culture focused on making a meaningful impact.

$80,000–$160,000/yr
US 12w maternity 12w paternity

  • Sell the Huntress cybersecurity platform to Managed Service Providers, focusing on acquiring net new logos and cross-selling.
  • Manage full-cycle sales from intro calls to close, working with Sales Engineering to negotiate and onboard.
  • Maintain pipeline organization, achieve quarterly sales goals, and travel up to 15% for trade shows and events.

Huntress is a fully remote, global team of cybersecurity experts dedicated to protecting businesses with enterprise-grade, fully managed security products. Founded in 2015 by former NSA operators, the company protects over 5 million endpoints and 11 million identities, fostering a culture of integrity and collaboration.

$37,300–$83,900/yr
EMEA Unlimited PTO 16w maternity 16w paternity

  • Act as a trusted advisor for customers, managing the post-sale journey from onboarding to partnership while monitoring account health and identifying upselling opportunities.
  • Collaborate with Sales to align on customer expectations, prevent churn, and share direct customer feedback to improve team processes.
  • Operate autonomously with daily asynchronous client interactions, leveraging tools like Vitally and Zendesk for proactive churn prevention and retention.

Remote solves global employment challenges, enabling businesses to recruit, pay, and manage international teams compliantly. With a fully remote team across 6 continents, Remote fosters an innovative, asynchronous culture focused on automation and AI.

$148,000–$170,000/yr
US Unlimited PTO

  • Serve as a trusted technical advisor for SOC teams, guiding them through integrations and alert analysis.
  • Manage a book of customer accounts as their primary technical point of contact, driving satisfaction and value.
  • Advocate internally for customer needs and contribute to self-service documentation and enablement.

Dropzone's mission is to scale cybersecurity beyond human limits by augmenting security engineers with an army of AI specialists. They are a venture-backed, award-winning company disrupting the $200B+ cybersecurity market with a team experienced in cybersecurity, AI/ML, and SaaS.

US Unlimited PTO 16w maternity 16w paternity

  • Lead all post-sales activities for enterprise customers, guiding them through onboarding, implementation, and renewals.
  • Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
  • Manage 40 enterprise customers and provide expert advice on security best practices and compliance standards.

Vanta helps businesses earn and prove trust through continuous security monitoring and compliance automation. The company has a kind and talented team, with many employees succeeding without prior security experience.

US

  • Provide deep technical expertise and product demonstrations to prospects and clients.
  • Collaborate with sales and product teams to design and refine solutions based on customer needs.
  • Assist in RFP/RFI responses and provide post-sales support when needed.

Horizon3.ai is a remote cybersecurity company that provides autonomous pentesting solutions to help organizations proactively find and fix attack vectors. They are a fusion of former special ops cyber operators, engineers, and practitioners, committed to a culture of respect, collaboration, and results.

Germany 5w PTO

  • Manage a portfolio of high-value creators as their primary success partner.
  • Design and optimize onboarding journeys to drive activation and early value realization.
  • Monitor customer health metrics and identify churn risks proactively.

Jobgether is an AI-powered job matching platform that helps candidates get reviewed quickly against job requirements. It operates remotely and focuses on data privacy and efficiency in recruitment.

$175,000–$175,000/yr
US

  • Serve as primary post-sales point of contact for strategic federal customers, driving adoption and satisfaction.
  • Own customer success plans, conduct business reviews, and manage health metrics to minimize churn and maximize expansion.
  • Collaborate cross-functionally with Sales, TAMs, and Support to ensure seamless customer experience and align solutions with operational goals.

Dragos is a market leader in ICS/OT Cybersecurity, defending industrial organizations that provide essentials like water, electricity, and safe workplaces. They have a remote-first culture with global operations in North America, Europe, the Middle East, and APAC, and emphasize authenticity, transparency, and trust.

US Unlimited PTO 16w maternity 16w paternity

  • Serve as primary trusted advisor for 5-10 strategic customers with 10,000+ employees
  • Lead enterprise-scale implementations and optimizations of Vanta's Trust Management Platform
  • Build deep executive relationships with CISOs, CIOs, and other C-level stakeholders

Vanta helps businesses earn and prove trust by automating security monitoring and compliance. The company has a kind and talented team with prior security experience, working to serve enterprises at scale.

$75,000–$90,000/yr
United States

  • Serve as the primary point of contact for clients, building long-term relationships and driving product adoption.
  • Analyze client workflows and provide best-practice recommendations to optimize product usage and ROI.
  • Collaborate with internal teams to share client insights and support broader business objectives.

Rechat provides an all-in-one software platform for real estate professionals, integrating the buying and selling process to boost efficiency and brand consistency. The company fosters a diverse, inclusive, and collaborative culture, operating as a growing startup with a remote team.

US

  • Develop and drive business development initiatives aligning with cybersecurity portfolio service offerings.
  • Build relationships cross-functionally with project management, delivery, and marketing teams.
  • Engage with C-Level executives to provide cybersecurity and IT strategy guidance.

Coalfire is on a mission to make the world a safer place by solving clients' hardest cybersecurity challenges through advisory, assessment, and automation. We are headquartered in Chicago with offices across the U.S. and U.K., and we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

UK

  • Manage and grow strategic accounts within a territory, capturing net new business and retaining existing clients.
  • Develop sales strategies, lead negotiations, and meet or exceed quotas and revenue goals.
  • Collaborate with channel partners and internal teams to drive pipeline and close deals.

Sectigo provides certificate lifecycle management solutions for enterprises, helping simplify digital trust. With over 700,000 customers including 65% of the Fortune 500, it is one of the largest and most reputable certificate authorities, fostering a culture of support, excellence, and teamwork.