Source Job

• Act as a trusted advisor for customers, managing the post-sale journey from onboarding to partnership while monitoring account health and identifying upselling opportunities.
• Collaborate with Sales to align on customer expectations, prevent churn, and share direct customer feedback to improve team processes.
• Operate autonomously with daily asynchronous client interactions, leveraging tools like Vitally and Zendesk for proactive churn prevention and retention.

Remote solves global employment challenges, enabling businesses to recruit, pay, and manage international teams compliantly. With a fully remote team across 6 continents, Remote fosters an innovative, asynchronous culture focused on automation and AI.

• Own the entire customer journey from implementation through renewal, driving adoption and value realization.
• Partner with customers to turn mentorship goals into measurable business outcomes.
• Collaborate with Account Management and product teams to reduce churn and generate referrals.

Together is a mentorship software provider helping organizations build impactful programs at scale. It is part of Absorb Software, backed by strong investment and a passionate team.

• Manage a portfolio of high-value creators as their primary success partner.
• Design and optimize onboarding journeys to drive activation and early value realization.
• Monitor customer health metrics and identify churn risks proactively.

Jobgether is an AI-powered job matching platform that helps candidates get reviewed quickly against job requirements. It operates remotely and focuses on data privacy and efficiency in recruitment.

• Manage the complete customer lifecycle from onboarding to long-term partnership, ensuring consistent value and support.
• Drive customer retention by monitoring account health, identifying risks, and developing success strategies.
• Identify expansion opportunities through upselling and cross-selling while maintaining strong customer relationships.

This company operates in a global, remote-first environment, focusing on customer success and support. The culture emphasizes collaboration, autonomy, and continuous improvement, with a team that values technology and automation.

• Own a portfolio of mid-market accounts end-to-end, from onboarding through renewal and expansion, staying close to customer goals.
• Run a smart, efficient book of business using AI tools to draft communications, summarise account health, and spot patterns across your portfolio.
• Drive adoption with intent by understanding how different teams use Dovetail and connecting that to customer goals.

Dovetail is the Customer Intelligence Platform that unifies fragmented feedback into an AI-powered intelligence layer. Founded in 2017, we are a team of 100+ across offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to innovative startups.

• Analyze churn patterns across multiple brands and identify at-risk segments.
• Audit customer lifecycle and own initiatives to improve onboarding and activation.
• Run experiments on retention strategies and build automations to support at scale.

Foxelli Group builds D2C e-commerce brands reaching millions and generating over $20M annually. The company fosters a culture of AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together.

• Manage a portfolio of customers, owning retention and expansion while working with their product and engineering teams.
• Build the Customer Success function at Enode by shaping processes, systems, and tooling as we scale.
• Collaborate closely with product, sales, and marketing teams to improve the customer journey and drive impact.

Enode provides API and optimization tools for energy companies to connect and manage distributed energy devices like EVs and solar inverters. Backed by Y Combinator, Lowercarbon Capital, and Creandum, we are a fast-growing early-stage startup with a small, mission-driven team.

• Serve as a strategic advisor to a portfolio of EMEA customers, driving adoption and value realization of the NodeZero platform.
• Deliver technical onboarding and enablement, proactively identify customer needs, and collaborate with Sales and Support to drive retention and growth.
• Conduct regular check-ins and quarterly business reviews, maintaining detailed records of customer health using Salesforce, Gainsight, and JIRA.

Horizon3.ai is a fast-growing remote cybersecurity company that provides the NodeZero autonomous penetration testing platform to help organizations proactively find and fix exploitable attack vectors. The company is a small startup team of former U.S. Special Operations cyber operators and engineers, committed to a culture of respect, collaboration, and ownership.

• Manage a broad portfolio of eCommerce merchants using AI tooling to amplify your reach and sharpen your focus.
• Prioritize outreach based on churn risk, booking consultations to protect retention and unlock cross-sell opportunities.
• Drive one-to-many engagement through webinars, roundtables, and lifecycle campaigns to boost product adoption.

Clearer.io reimagines eCommerce by enhancing search, discovery, and customer engagement through a suite of innovative apps. Our global team empowers eCommerce brands to accelerate growth, fostering a culture of collaboration, creativity, and transformation.

• Drive customer growth, retention, adoption, and renewals across the UK market as a primary contact for Enterprise and Mid-Market customers.
• Lead onboarding, provide strategic guidance, and design customized reporting solutions while ensuring compliance with UK-specific licensing.
• Achieve quarterly revenue and retention goals, negotiate contracts, and represent the voice of UK customers across the business.

Muck Rack is the leading SaaS platform for public relations and communications professionals, enabling organizations to build trust and demonstrate the value of earned media. The company is founder-controlled, fully distributed, and growing sustainably, with awards from Inc., Quartz, G2, and BuiltIn for its culture and product.

• Work with Vanta customers across industries in a 1:1 manner, leveraging content in both Spanish and English.
• Empower customers to become self-sufficient, focusing on long-term success and retention.
• Monitor your book of business health via Catalyst, driving customers to specific business outcomes.

Vanta helps businesses earn and prove trust by automating security monitoring and compliance. Founded in 2018, the company has a kind, talented team and serves thousands of companies.

• Manage a portfolio of about 20 strategic enterprise customers to ensure strong adoption and long-term value.
• Build deep relationships with senior stakeholders and operational users across customer organizations.
• Drive product adoption through tailored onboarding, configuration guidance, and continuous enablement.

This is a partner company hiring for a Strategic Customer Success Manager role. They are a B2B SaaS company with a remote-first culture across the UK and EMEA, offering unlimited PTO and a strong emphasis on work-life balance.

• Manage a portfolio of mid to large-sized B2B SaaS customers, owning renewal, expansion, and price increase strategy execution.
• Drive Gross Revenue Retention and Net Revenue Retention by ensuring customers realize measurable value and adoption milestones.
• Lead Executive Business Reviews, build trusted relationships with key decision-makers, and collaborate cross-functionally to identify growth opportunities.

Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. We are experienced operators with a passion for software and building businesses, partnering with founders to scale and realize their full potential.

• Lead, coach, and develop Customer Success Managers and Analysts to maximize retention and team performance.
• Own gross dollar retention by managing customer health, success plans, and interventions across the entire book.
• Partner with Sales on expansion opportunities and act as the voice of the customer within the company.

Amperon is where energy data meets AI, providing forecasting for the energy transition. With offices in Texas and a remote-first culture, the company has a compact team of smart, genuinely nice individuals passionate about data science and energy.

• Lead and coach a team of Startup CSMs to foster growth through 1:1s, skill-building, and thoughtful feedback.
• Scale programmatic success models across the customer journey while maintaining empathy and precision.
• Collaborate cross-functionally to evolve how Ashby supports its startup customers and represent CS perspective in planning.

Ashby builds best-in-class recruiting software for startups and enterprises, focusing on product quality and customer impact. The company values small, talented teams and has a Startup Customer Success team of fourteen spanning the US and EMEA.

• Manage a portfolio of Enterprise customers ensuring high retention and growth.
• Lead onboarding sessions and act as a trusted advisor for long-term success.
• Analyze key metrics and account health to anticipate risks and drive expansion.

AppFollow empowers mobile app developers and product teams with tools for app monitoring, ASO, and review management. They are a growing, global SaaS company with a remote-first team.

• Manage a book of hundreds of partners and customers to drive retention, expansion, and satisfaction.
• Build strong relationships and act as a trusted advisor to help partners achieve their business objectives.
• Collaborate with sales and marketing to create engaging training and enablement programs.

Huntress provides cybersecurity solutions through a platform that partners use to protect their customers. The company was founded in 2015, is committed to inclusivity, and offers a 100% remote work environment.

• You will take full ownership of a diverse customer portfolio, designing and executing success strategies that drive adoption and long-term value.
• You will identify upsell and cross-sell opportunities and advocate for customers internally to influence product improvements.
• You will collaborate cross-functionally and use data to track health metrics and strengthen customer outcomes.

Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, they’ve grown to over 170 employees and continue to expand internationally.

• Serve as the primary point of contact for clients, building long-term relationships and driving product adoption.
• Analyze client workflows and provide best-practice recommendations to optimize product usage and ROI.
• Collaborate with internal teams to share client insights and support broader business objectives.

Rechat provides an all-in-one software platform for real estate professionals, integrating the buying and selling process to boost efficiency and brand consistency. The company fosters a diverse, inclusive, and collaborative culture, operating as a growing startup with a remote team.

• Act as the go-to partner for a portfolio of French and UK clients, driving platform adoption through onboarding, best practices, and bespoke solutions.
• Own retention and engagement through regular check-ins, actionable insights, and timely follow-through, identifying opportunities for renewals and expansion.
• Collaborate with Account Managers to co-own client success plans, delivering strategic insights and feeding client voice back into product and leadership.

Adthena is an award-winning search intelligence platform powered by patented AI technology, helping brands dominate competitive landscapes with insights into paid search. Trusted by global brands like Citibank and L'Oréal, the company has a strong culture with a 93% approval rating and an eNPS of 27.