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• Manage a portfolio of mid to large-sized B2B SaaS customers, owning renewal, expansion, and price increase strategy execution.
• Drive Gross Revenue Retention and Net Revenue Retention by ensuring customers realize measurable value and adoption milestones.
• Lead Executive Business Reviews, build trusted relationships with key decision-makers, and collaborate cross-functionally to identify growth opportunities.

Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. We are experienced operators with a passion for software and building businesses, partnering with founders to scale and realize their full potential.

• Drive business efforts toward loyalty, renewals, and expansion for customers in the UK and Ireland.
• Work closely with sales and marketing to train and empower customers and third-party reseller partners.
• Build strong relationships with multiple contacts to increase satisfaction and ensure platform adoption.

Huntress is a fully remote, global team of cybersecurity experts on a mission to protect all businesses with enterprise-grade security products. Founded in 2015 by former NSA operators, the company protects 3M+ endpoints worldwide and operates with a culture of inclusivity and ethical badassery.

• Manage a portfolio of about 20 strategic enterprise customers to ensure strong adoption and long-term value.
• Build deep relationships with senior stakeholders and operational users across customer organizations.
• Drive product adoption through tailored onboarding, configuration guidance, and continuous enablement.

This is a partner company hiring for a Strategic Customer Success Manager role. They are a B2B SaaS company with a remote-first culture across the UK and EMEA, offering unlimited PTO and a strong emphasis on work-life balance.

• Manage a portfolio of customers across MEA, acting as a trusted advisor to build, mature, and scale successful security programs.
• Use data-driven decision making and AI-first thinking to analyze program performance and deliver actionable insights to customers.
• Serve as primary liaison between customers and internal teams, handling escalations, executive reviews, and renewal processes.

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM), uniting agentic AI solutions with the world's largest community of security researchers. The company has been named a Most Loved Workplace for Young Professionals (2024) and fosters an inclusive culture focused on customer obsession, transparency, and collaboration.

• Achieve 95%+ logo retention and 90%+ CSAT through proactive client management.
• Own client relationships end-to-end, anticipating needs and driving renewals.
• Guide clients through complex products, connecting features to business outcomes.

Meadow is a modern payments platform for higher education, simplifying the student financial experience and transforming the $600 billion industry. As a highly ambitious startup, Meadow seeks passionate individuals to empower students and strengthen economic mobility.

• Manage a portfolio of high-value creators as their primary success partner.
• Design and optimize onboarding journeys to drive activation and early value realization.
• Monitor customer health metrics and identify churn risks proactively.

Jobgether is an AI-powered job matching platform that helps candidates get reviewed quickly against job requirements. It operates remotely and focuses on data privacy and efficiency in recruitment.

• Own the entire customer journey from implementation through renewal, driving adoption and value realization.
• Partner with customers to turn mentorship goals into measurable business outcomes.
• Collaborate with Account Management and product teams to reduce churn and generate referrals.

Together is a mentorship software provider helping organizations build impactful programs at scale. It is part of Absorb Software, backed by strong investment and a passionate team.

• Drive partner execution across the funnel from onboarding to closing, expansion, and renewal.
• Drive broker onboarding, pipeline growth, and unblock stalled deals to accelerate closing.
• Keep CRM records accurate in HubSpot and close the feedback loop with market insights.

Tem is rebuilding the energy transaction to make it transparent and fair, aiming to fix the broken global energy market. The company has raised $75 million in Series B funding, scaled internationally, and facilitated billions in energy transaction value since launch.

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
• Act as a trusted advisor, understanding client needs and aligning them with our solutions.
• Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.

Patch My PC provides enterprise solutions for automating third-party updates. Their fully remote crew of 150 employees supports over 10,000 customers and 30 million devices, fostering a culture of GIF-loving humans and core values.

• Manage enterprise client accounts to drive customer satisfaction, retention, and growth.
• Collaborate cross-functionally with sales, product, and leadership teams to deliver customer value.
• Ensure seamless experiences across all stages of the customer journey.

Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. With $40M in Series B funding and a team doubling in 2026, we are headquartered in Seattle and building a fun, inclusive culture.

• Serve as primary relationship owner for Strategic employer customers, driving engagement and retention.
• Partner with marketing to develop engaging campaigns and workshops for customers.
• Collaborate internally with product, clinical, and data science teams to resolve customer issues.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is known for a transformative, AI-powered platform.

• Manage a portfolio of customers, owning retention and expansion while working with their product and engineering teams.
• Build the Customer Success function at Enode by shaping processes, systems, and tooling as we scale.
• Collaborate closely with product, sales, and marketing teams to improve the customer journey and drive impact.

Enode provides API and optimization tools for energy companies to connect and manage distributed energy devices like EVs and solar inverters. Backed by Y Combinator, Lowercarbon Capital, and Creandum, we are a fast-growing early-stage startup with a small, mission-driven team.

• Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
• Build a unified 'Account Health' framework for every customer.
• Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.

Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.

• Manage and grow strategic accounts within a territory, capturing net new business and retaining existing clients.
• Develop sales strategies, lead negotiations, and meet or exceed quotas and revenue goals.
• Collaborate with channel partners and internal teams to drive pipeline and close deals.

Sectigo provides certificate lifecycle management solutions for enterprises, helping simplify digital trust. With over 700,000 customers including 65% of the Fortune 500, it is one of the largest and most reputable certificate authorities, fostering a culture of support, excellence, and teamwork.

• Serve as the primary relationship and strategy owner for large, multi-national employer partners.
• Advise and lead employer partners to define and execute their mental health and wellbeing strategy using data-driven storytelling.
• Craft clear, succinct business reviews that demonstrate value and return on investment.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally in partnership with employers and over 100 million through health plan relationships. The company has delivered more than 15 million sessions of care and published over 35 peer-reviewed studies, driving unmatched clinical effectiveness and cost efficiency.

• Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
• Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
• Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.

Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.

• You will take full ownership of a diverse customer portfolio, designing and executing success strategies that drive adoption and long-term value.
• You will identify upsell and cross-sell opportunities and advocate for customers internally to influence product improvements.
• You will collaborate cross-functionally and use data to track health metrics and strengthen customer outcomes.

Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, they’ve grown to over 170 employees and continue to expand internationally.

• Proactively engage current Aura customers to consult on their needs and offer additional products and upgrades.
• Master Aura's product suite and evangelize the mission to create a safer internet for individuals and families.
• Achieve or exceed monthly upsell and revenue targets while collaborating with team members to improve sales approaches.

Aura is on a mission to create a safer internet with a category-defining suite of intelligent digital safety products. The company has over 400 employees worldwide and is guided by a leadership team that has successfully grown startups into multi-billion dollar organizations.