Demonstrated experience as a Customer Success manager with accountability and autonomy in daily operations.
Omnichannel and async communication with clients via tools like Vitally and Zendesk, focusing live calls on strategic triggers.
Customer outcomes focused on proactive churn prevention, retention, and growth through defined playbooks.

Benefits:

Work from anywhere with flexible paid time off and flexible working hours.
16 weeks paid parental leave and mental health support services.
Stock options, learning budget, and home office budget.

How You’ll Plan Your Day:

Work async, planning your schedule around life with empowerment to take ownership.
Prioritize life-work balance, putting yourself and family first.
Default to action when in doubt, fostering a proactive culture.

Remote

Remote solves global employment challenges, enabling businesses to recruit, pay, and manage international teams compliantly. With a fully remote team across 6 continents, Remote fosters an innovative, asynchronous culture focused on automation and AI.

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