Own and improve the post-payment customer experience across core products.
Build and improve discovery flows, matching logic and personalization mechanics.
Work closely with analytics, design, engineering and other product teams to test hypotheses and measure impact on activation and retention.
Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. They have an international team of 1000+ professionals and digital nomads working worldwide, and are a two-time 'Great Place to Work' winner (USA & Japan, 2024–2025).
Architect a "Systems-First" Retention Model, moving from reactive saves to proactive, behavioral interventions.
Own the Monetization Roadmap by designing, running, and analyzing pricing and packaging experiments.
Drive AI-Native Execution, reaching for AI first to build a custom churn-prediction agent and automate segmentation.
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, their platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. With a team of 380+ people representing over 60 nationalities, they celebrate diversity and foster a workplace where everyone is heard and feels a sense of belonging.
Manage a portfolio of customers, owning retention and expansion while working with their product and engineering teams.
Build the Customer Success function at Enode by shaping processes, systems, and tooling as we scale.
Collaborate closely with product, sales, and marketing teams to improve the customer journey and drive impact.
Enode provides API and optimization tools for energy companies to connect and manage distributed energy devices like EVs and solar inverters. Backed by Y Combinator, Lowercarbon Capital, and Creandum, we are a fast-growing early-stage startup with a small, mission-driven team.
Manage and grow relationships with a portfolio of customers, ensuring strong engagement, satisfaction, and long-term retention across the customer lifecycle.
Monitor customer health, proactively address risks, and resolve issues or escalations in collaboration with internal teams.
Lead onboarding, product demos, enablement sessions, and success planning to drive product adoption and value realization.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The final decision and next steps (interviews, assessments) are managed by their internal team.
Map the full customer journey to predict paid conversion and long-term engagement.
Quantify the breakages, identifying where the funnel leaks by user segments.
Design and run experiments to address breakages using in-app prompts, email, and onboarding redesign.
Koyfin is a fast-growing fintech company building a powerful analytics platform used by financial advisors and investors. They are recognized as a top-rated investment solution, valuing craftsmanship, accountability, and continuous improvement.
Drive user acquisition through pricing while optimizing for cohort LTV, forming opinions and using data to influence decisions.
Design and run pricing experiments, planning, executing, and analyzing A/B tests to validate hypotheses.
Own pricing changes end-to-end, from business context assessment to implementation and outcome validation.
Hostinger provides tools that help individuals and small businesses succeed online faster and easier, powered by AI and driven by people. The company has 900+ talented professionals and over 5 million clients in 150 countries, guided by 10 company principles.
Execute retention programs across upgrades, loyalty campaigns, coupons, and operational initiatives.
Own day-to-day deliverables and partner with channel managers to drive performance.
Support performance reporting and identify optimization opportunities.
IPSY is the beauty industry’s most powerful platform, uniting brands, creators, and consumers through beauty membership. We are a remote-first company with a culture of connection, offering virtual activities, offsites, and professional development.
Act as the dedicated analytics partner to product managers, supporting deep analysis of product usage, user behavior, and feature performance.
Deliver cross-product and segment-level insights that provide a broader perspective beyond individual product squads, influencing roadmap decisions.
Design, evaluate, and interpret A/B tests and experiments, ensuring statistical rigor and actionable outcomes.
Our partner is a leading workflow automation platform that helps users derive value from a highly technical, product-led organization. They offer a fully remote-first environment with a culture of transparency, autonomy, and high ownership, and host regular hackathons and innovation initiatives.
Take inbound customer cancellation calls and retain them as an Aura customer.
Make daily outbound calls to existing Aura customers with failed subscription payments.
Ensure a high level of customer satisfaction through proactive support and active listening.
Aura is on a mission to create a safer internet by providing a suite of intelligent digital safety products. The company has over 400 employees worldwide and is guided by leaders who have successfully grown startups into multi-billion dollar organizations.
Lead customers through onboarding, implementation, and go-live phases.
Conduct configuration workshops to understand customer workflows and business needs.
Translate operational requirements into scalable and stable system configurations.
Sport Alliance helps fitness and wellness businesses scale through digital solutions. They are a market-leading company in a dynamic, fast-growing industry with an international team and a diverse and inclusive environment.
Develop and optimize the engagement phase of the CRM lifecycle for active, premium, and luxury customers.
Design scalable lifecycle journeys, marketing automations, and cross-channel campaigns across email, app, and print.
Analyze customer behavior, engagement signals, and purchase patterns to drive data-driven decisions and personalization.
Breuninger is a fashion and lifestyle retailer operating department stores and online shops in multiple European countries. With 6,500 employees, the company values tradition, international growth, and innovation.
Own product roadmap planning, prioritization, and strategic initiatives.
Define goals, KPIs, hypotheses, and experiment strategies based on business impact and data insights.
Monitor product metrics, landing performance, and optimization opportunities.
Social Discovery Group (SDG) unites millions of users on dozens of products, solving loneliness and disconnection. With 1000+ professionals and digital nomads across 150 countries, they redefine online connections through platforms like DateMyAge and Dating.com and are proud to be a two-time “Great Place to Work” winner.
Design, implement, and evaluate A/B tests and growth experiments across the full conversion funnel
Develop and maintain a prioritized experimentation pipeline based on business impact, effort, and learning potential
Use analytics, customer insights, competitive research, and best practices to identify optimization opportunities
Jobgether is a platform that uses AI-powered matching to connect candidates with jobs. They ensure applications are reviewed quickly, objectively, and fairly, identifying top candidates for hiring companies.
Manage and prioritize customer inquiries across support channels, delivering timely resolutions.
Provide hands-on support to community administrators and creators, helping them navigate platform features.
Develop expertise in the platform’s ecosystem to troubleshoot technical and product-related issues.
Jobgether is a platform using AI-powered matching to ensure applications are reviewed fairly. The company connects job seekers with roles, focusing on objectivity and speed in the hiring process.
Own a portfolio of mid-market accounts end-to-end, from onboarding through renewal and expansion, staying close to customer goals.
Run a smart, efficient book of business using AI tools to draft communications, summarise account health, and spot patterns across your portfolio.
Drive adoption with intent by understanding how different teams use Dovetail and connecting that to customer goals.
Dovetail is the Customer Intelligence Platform that unifies fragmented feedback into an AI-powered intelligence layer. Founded in 2017, we are a team of 100+ across offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to innovative startups.
Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
Build a unified 'Account Health' framework for every customer.
Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.
Own and evolve the end-to-end search experience from query input to zero-results states across all platforms.
Shape search relevance and ranking strategies by working with data science and ML teams.
Drive discovery and navigation for complex health-related customer journeys.
As Europe's No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”.
Conduct outbound prospecting via outreach and cold calls to accounts across EMEA.
Book qualified product demos for Account Executives and engage prospects consistently through CRM.
Maintain accurate activity logs and prospect data in HubSpot and contribute insights to shape sales and marketing strategies.
Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, they help people run high-stakes processes and make important decisions with less stress and shorter hours.
Design and implement product-led growth experiences, including onboarding flows and feature discovery systems.
Build and maintain experimentation infrastructure for rapid testing and continuous optimization.
Develop and improve event tracking systems and data pipelines for accurate growth reporting.
Jobgether leverages AI to match candidates with jobs, ensuring quick, objective, and fair application reviews. They identify top-fitting candidates for partner companies, who then manage the final hiring decisions internally.
Conduct detailed company, market, and competitor research and produce investment briefing reports.
Review legal and commercial documents, support due diligence, and analyze funding rounds and investor activity.
Manage operational projects independently, leverage AI tools for workflow efficiency, and prepare executive-level recommendations.
Assist World connects top talent with remote executive support roles. It is a growing company focused on AI-powered operations, offering a flexible, remote-first culture with competitive compensation and performance bonuses.