Set the strategic roadmap and quarterly OKRs for lifecycle marketing, impacting retention and revenue.
Own multi-step flows and campaigns like onboarding, replenishment, VIP treatment, and churn prevention.
Translate data into actionable insights and strategies that deliver strong business outcomes and inform forecasting.
Pendulum is improving physical and mental health by restoring and enhancing the human microbiome. Their medical probiotics have transformed the consumer probiotics market, and they earned a spot on Forbes Magazine’s exclusive “The Next Billion Dollar Startups” list.
Own Mixlab’s lifecycle marketing program end-to-end, including strategy, journey architecture, build, QA and ongoing optimization.
Write, design and produce B2C email and SMS campaigns across OTC promotions, refill moments, product launches, seasonal campaigns and one-off consumer initiatives.
Track and report on lifecycle KPIs on a regular cadence, including journey performance, campaign results and contribution to retention metrics.
Mixlab is a fast-growing veterinary pharmacy. Their mission is to provide exceptional care for animals and those who care for them through personalized products and exceptional experiences. They are currently scaling their pet parent audience, and investing in the infrastructure to turn new customers into loyal, long-term ones.
Develop and optimize the engagement phase of the CRM lifecycle for active, premium, and luxury customers.
Design scalable lifecycle journeys, marketing automations, and cross-channel campaigns across email, app, and print.
Analyze customer behavior, engagement signals, and purchase patterns to drive data-driven decisions and personalization.
Breuninger is a fashion and lifestyle retailer operating department stores and online shops in multiple European countries. With 6,500 employees, the company values tradition, international growth, and innovation.
Architect a "Systems-First" Retention Model, moving from reactive saves to proactive, behavioral interventions.
Own the Monetization Roadmap by designing, running, and analyzing pricing and packaging experiments.
Drive AI-Native Execution, reaching for AI first to build a custom churn-prediction agent and automate segmentation.
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, their platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. With a team of 380+ people representing over 60 nationalities, they celebrate diversity and foster a workplace where everyone is heard and feels a sense of belonging.
Lead the strategy, evolution, and performance of the member engagement ecosystem, driving growth in customer lifetime value (LTV).
Wild Alaskan Company aims to accelerate the transition to sustainable food systems by fostering relationships between people, wild seafood, and the planet. They deliver wild-caught, sustainable seafood to households across the United States in a fully-remote, fast-paced, and fun working environment.
Play a vital role in strengthening member retention through proactive outreach.
Support a high-quality member experience across membership services.
Manage membership operations related to renewals and invoicing.
The American Montessori Society (AMS) is the foremost association championing Montessori education. AMS advances quality Montessori practice by setting professional and educational standards, providing learning and leadership development. They have over 20,000 individual members.
Lead customer lifecycle marketing programs across onboarding, adoption, education, retention and expansion to drive engagement and revenue retention.
Manage and develop a customer marketing team, scaling programs as business needs grow.
Partner cross-functionally with Customer Success, Sales, Product, and RevOps to design and execute omni-channel campaigns.
Keeper Security transforms cybersecurity for millions of individuals and thousands of organizations globally with an intuitive, end-to-end encrypted platform. It is a fast-growing cybersecurity company trusted globally, published in 23 languages and sold in over 150 countries.
Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts.
Handle objections professionally and work toward mutually beneficial outcomes.
Deliver personalized, positive support aligned with the company brand.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. They are a global, remote-first organization with over 2,000 team members across 10+ countries built for speed and ownership.
Provide interim support of client portfolios during coverage gaps and ensure responsiveness and engagement.
Execute established renewal motions and identify risk or growth opportunities early.
Advance identified and prioritized active opportunities and maintain accurate CRM documentation.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. Experian invests in people and new advanced technologies to unlock the power of data, with a team of 25,200 people in 32 countries and an award-winning people-first approach.
Analyze churn patterns across multiple brands and identify at-risk segments.
Audit customer lifecycle and own initiatives to improve onboarding and activation.
Run experiments on retention strategies and build automations to support at scale.
Foxelli Group builds D2C e-commerce brands reaching millions and generating over $20M annually. The company fosters a culture of AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together.
Own the full email and SMS calendar across all business units.
Build, scale, and optimize the full automation architecture.
Own the CDP and predictive intelligence platforms as strategic assets.
Sur La Table is a company centered around community, culinary joy, and celebration. New team members are welcomed and inspired by wellness events, inclusive stories, and personal touches.
Build and manage targeted lead lists and CRM data across B2B initiatives with tools like Clay and HubSpot.
Support product launches by updating landing pages, dashboards, and digital assets using platforms like Framer and Shopify.
Oversee marketing campaigns end-to-end, including proofing, performance tracking, and reporting for email and social channels.
Ensemble Performing Arts owns and supports independently run performing arts schools and arts education businesses across the US and Canada, providing centralized operational support so educators can focus on teaching. As an Inc. 5000 award winner, they value stewardship, growth, and collaboration, building a team that works behind the scenes to empower teachers and students.
Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.
Build rapport with decision makers and main points of contact to influence change in order to drive optimal member utilization of the product.
Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.
Spring Health aims to eliminate every barrier to mental health by delivering the right care at the right time. They partner with over 450 companies and provide care for 10 million people, with a valuation of $3.3 billion.
Define lifecycle strategy across prospect, onboarding, engagement, retention, and winback
Own and optimize channel strategy across email, sms, chatbots, direct mailers, and in-app push notifications.
Define messaging framework and narrative strategy that guides channel copy
Winona is a telemedicine company providing HRT for women in menopause. They've built technology in-house, including an EHR and patient portal, and have two compounding pharmacies and physicians providing care via a vertically integrated business model.
Create campaigns that deepen a merchant’s appreciation of our software.
Work cross functionally with marketing, account management, merchant success and revenue operations.
Enhance the customer journey through marketing programs including recognition or celebration for key milestones.
Loop is an ecommerce software company serving over 5,000 of the best brands on Shopify. They power critical parts of the shopping experience ensuring customers always have confidence that packages will arrive on time.
Focus on customer satisfaction, retention and growth.
Serve as the primary point of contact for key trial and member organizations, training users, conducting product briefings and business reviews.
Proactively resolve issues customers face, whether technical, editorial, or user-management.
Factal is a risk intelligence and breaking news company. It helps organizations protect people, avoid disruptions, and expedite disaster relief with a hybrid of AI and experienced journalists, detecting and verifying critical events in real time.
Lead the execution and optimisation of guest communication strategy across a portfolio of hotels and clubs.
Manage brand-level newsletters, oversee automated guest communications, and ensure data quality and segmentation standards.
Work closely with local hotel teams to maintain consistency across all guest-facing communications and produce monthly CRM performance reports.
Aethos is a young and dynamic hospitality company that curates extraordinary places and shared learning experiences, focusing on sustainability, well-being, and community. They are a small to medium-sized company with a culture that values personal impact and freedom from modern stresses.
Own the guest acquisition strategy for the Olo Network.
Activate guests already with Olo Accounts as a recurring source of incremental orders.
Create a lifecycle program that turns first-time orderers into repeat Olo Network guests.
Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions. They help brands increase orders, streamline operations, and improve the guest experience. With over 800 restaurant brands, they value innovation, technology's positive impact, and inclusivity.
Own the end-to-end success journey of a portfolio of creators, ensuring strong onboarding, activation, engagement, and retention outcomes.
Proactively identify risks, remove friction points, and help creators turn early product usage into meaningful business results.
Manage a portfolio of high-value creators and act as their primary success partner.
We use an AI-powered matching process to help job seekers get reviewed quickly and fairly. We partner with companies to manage applications and hiring, and our team is focused on creating a mission-driven, collaborative, and creator-focused work environment.
Own the BPO program and act as the main point of contact.
Maintain the highest level of service by monitoring and reporting against key metrics.
Support workforce management (WFM) for onshore and offshore organizations.
Rent the Runway is transforming the way people dress by pioneering the world’s first Closet in the Cloud. They have disrupted the $2.4 trillion fashion industry by offering a sustainable and financially-savvy way to feel their best every day.