Partner with customers by listening to their needs and providing expert solutions to resolve service inquiries.
Maintain excellent product knowledge and handle at least 55 inbound and outbound calls daily to determine the best solutions for home projects.
Build customer rapport, troubleshoot issues, and proactively follow up via SMS or email while meeting high-performance metrics.
Thumbtack helps millions of people confidently care for their homes through an app providing AI tools and a hiring experience for home projects. The company has a growing community of 300,000 local service businesses and embraces diversity as an equal opportunity workplace.
Help strengthen Yelp’s revenue retention by providing exceptional customer support.
Consult and educate current Yelp advertisers via an inbound phone queue.
Show clients the value of Yelp by highlighting their investment returns.
Yelp's Customer Success team helps local businesses grow by providing a 5-star experience to small business advertisers. They value diversity and believe diverse backgrounds strengthen their teams.
Take inbound customer cancellation calls and retain them as an Aura customer.
Make daily outbound calls to existing Aura customers with failed subscription payments.
Ensure a high level of customer satisfaction through proactive support and active listening.
Aura is on a mission to create a safer internet by providing a suite of intelligent digital safety products. The company has over 400 employees worldwide and is guided by leaders who have successfully grown startups into multi-billion dollar organizations.
Create digital-first onboarding motions for new Mid-Market customers at scale.
Anchor customer conversations around business impact, including cost structure reduction and scalable output.
Manage a pooled book of business using tech-touch and structured outreach campaigns.
HeyGen aims to democratize visual storytelling through accessible technology. They're building technology to empower individuals to connect with and inspire audiences by making video content creation scalable and cost-effective.
Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
Deliver value reviews to both operational stakeholders and emerging executive sponsors.
Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.
Focus on customer satisfaction, retention and growth.
Serve as the primary point of contact for key trial and member organizations, training users, conducting product briefings and business reviews.
Proactively resolve issues customers face, whether technical, editorial, or user-management.
Factal is a risk intelligence and breaking news company. It helps organizations protect people, avoid disruptions, and expedite disaster relief with a hybrid of AI and experienced journalists, detecting and verifying critical events in real time.
Responsible for turning Insightful’s customers into vocal advocates.
Engaging our database of users with highly effective campaigns.
Driving expansion revenue.
Insightful is a market-leading platform for employee productivity and workforce analytics. They process massive data sets of usage activity and synthesize them into actionable insights that help managers and employees perform at their peak.
Manage inbound client communications and ensure a consistent, high-quality customer experience.
Conduct consultative conversations to understand client needs, goals, and concerns.
Collaborate with internal teams to improve onboarding, retention, and overall customer success processes.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Deeply understand and proactively uncover the true business objectives and priorities of each client.
Reframing conversations away from product gaps and towards maximizing value using the Thrive TRM platform.
Serve as the main point of contact for key decision makers, analyzing user activity and conduct business reviews.
Thrive is a software company based in Philadelphia. They focus on making hiring for executive leadership positions easier, faster, and more equitable, serving search firms, venture capital firms, and corporate executive recruitment teams.
Manage a high-volume book of SMB and mid-market accounts
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls and follow-ups in real-time. Powered by advanced AI, SalesCloser delivers a scalable solution that redefines how companies engage with buyers.
Own top-of-funnel pipeline generation by managing both inbound and outbound lead engagement.
Execute outbound prospecting to generate qualified pipeline through targeted research and proactive outreach.
Develop, test, and iterate messaging across multiple channels (phone, email, and LinkedIn, including cold calls).
RePurpose Global is a VC-backed tech startup dedicated to driving sustainable innovation in the packaging industry. Their new B2B software platform helps consumer brands navigate complex packaging regulations, make smarter packaging sustainability decisions, and ensure compliance with evolving global standards.
Manage a high-volume portfolio of digital customer accounts, driving revenue retention and identifying expansion opportunities.
Own the end-to-end commercial relationship, including renewals, contract execution, and customer engagement strategy.
Monitor account health, identify churn risks, and partner cross-functionally to mitigate issues and protect revenue.
Employ transforms how hiring gets done by providing three ATS solutions and AI Companions. They are a fast-moving, remote-first team of builders and innovators with a people-first philosophy, serving over 23,000 global customers.
Handle inbound and outbound Calls and SMS conversations with a sales-first mindset.
Identify opportunities to convert leads, upsell services, and retain existing customers.
Provide a professional and positive customer experience across every interaction.
Whip is a rental car platform. They are seeking a Sales & Customer Experience Agent to support customer interactions and focus on conversion, retention, and customer satisfaction.
Own the full sales cycle—from prospecting to closing.
Build a thriving pipeline through creative outreach and strategic follow-ups.
Partner closely with Marketing, SDRs, and Client Success to ensure a smooth journey.
Mongoose's AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide in higher education. They partner with over 4,000 teams across more than 950 higher education institutions and celebrate diversity in all its forms.
You'll help customers achieve their goals inside Breezy, walking them through processes and minor hiccups with patience and a sense of humor.
You'll escalate issues, tracking support metrics and keeping an eye out for trends in common issues, and help develop training programs for future customers.
You should have some experience making customers happy and comfy around technology, the SaaS space, and/or recruiting and human resources.
Breezy HR is a web-based recruiting platform and applicant tracking system that helps teams attract & hire great employees with less effort. They are a small, agile team that is growing fast and located in Jacksonville.
Research target accounts and identify key decision-makers.
Run high-volume outbound outreach through cold calls and personalized emails.
Qualify leads and book qualified discovery meetings for Account Executives.
Documo helps businesses digitize and streamline their document workflows. As a fast-growing B2B SaaS company, their platform makes it easier to handle unstructured files like faxes and forms through tools like Intelligent Document Processing, turning messy paperwork into structured, usable data.
Contact potential & existing customers through various channels to create a pipeline of leads.
Engage and build rapport with potential customers and determine the suitability of company products/services to their needs.
Schedule sales demos and meetings.
Wing is redefining the future of work for companies worldwide. They are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
Partner with small teams to understand business needs and challenges, guide them through account setup/customization and training to ensure success with Badger Maps.
Proactively manage relationships through strategic outreach and follow-up to reduce churn and grow account value.
Create customer value and loyalty, drive upsells/upgrades based on the customers' needs, and ask for reviews/case studies and referrals.
Badger Maps is a SaaS company. They help field sales teams be more productive and successful. We foster a collaborative, team-based ownership model, emphasizing strong collaboration, consistency, and accountability.