$70,000–$90,000/yr
- Own and manage a high-volume portfolio of automated customer accounts, focusing on ticket management, onboarding, and reporting to ensure a seamless customer experience.
- Monitor customer health signals, usage trends, and engagement patterns to proactively identify risk, own renewals, and track key metrics like SLA adherence.
- Design and improve customer-facing workflows, enablement materials, and lifecycle strategies by translating recurring issues into scalable solutions like FAQs and automation rules.