Sales-Driven Customer Engagement:
- Handle inbound and outbound Calls and SMS conversations with a sales-first mindset
- Identify opportunities to convert leads, upsell services, and retain existing customers
- Assist customers with rental inquiries, booking support, and account-related questions
Operations & Customer Support:
- Maintain accurate customer information and interaction notes within internal systems
- Follow company SOPs and workflows to ensure smooth customer experiences
- Coordinate with internal teams to help resolve customer issues efficiently
Qualifications:
- 2+ years of experience in customer-facing roles with a strong sales, retention, or customer service focus
- Experience working in high-volume environments involving Calls and messaging
Whip
Whip is a rental car platform. They are seeking a Sales & Customer Experience Agent to support customer interactions and focus on conversion, retention, and customer satisfaction.