Customer Success Specialist

Responsibilities:

• Participate in at least 55 inbound and outbound calls per day with users to determine the best solution for completing jobs.
• Troubleshoot and resolve customer inquiries using effective problem-solving and de-escalation skills to build relationships.
• Identify opportunities to cross-sell additional products or services and proactively follow up with customers via SMS or email.

Requirements:

• At least 1–2 years of customer service experience, with a minimum of 6 months of inbound and/or outbound sales exposure.
• Proven experience in high-volume, revenue-driven sales with a track record of meeting or exceeding quotas.
• English proficiency and a collaborative attitude to share techniques and success with the team.

Performance and Development:

• Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, and customer satisfaction.
• Continuously look for areas of improvement that drive revenue and communicate trends to appropriate parties.
• Engage with team members through weekly development sessions, training, and support interactions to help build each other.