Source Job

• Oversee the relationship and strategic management of significant mid-market accounts.
• Drive customer retention and growth within accounts, applying a consultative approach.
• Guide clients in leveraging the CX platform for maximum impact, ensuring long-term satisfaction.

SugarAI is redefining CRM for the age of AI, turning fragmented customer and revenue signals into clear, prioritized action. The global team is united by a shared commitment to impact, ownership, and continuous growth, creating an environment where thoughtful ideas move quickly.

• Manage a high-volume portfolio of accounts, driving product adoption.
• Own renewals — using your product knowledge, data, and playbooks to engage customers.
• Collaborate with Sales, Product, and Support to elevate the customer voice.

Calendly's product helps millions of people. It is experiencing exciting product growth and is a great place to learn, grow, and do the best work of your life.

• Manage a high-volume portfolio of digital customer accounts, driving revenue retention and identifying expansion opportunities.
• Own the end-to-end commercial relationship, including renewals, contract execution, and customer engagement strategy.
• Monitor account health, identify churn risks, and partner cross-functionally to mitigate issues and protect revenue.

Employ transforms how hiring gets done by providing three ATS solutions and AI Companions. They are a fast-moving, remote-first team of builders and innovators with a people-first philosophy, serving over 23,000 global customers.

• Lead and develop a Global CS Organization across NAM and EMEA.
• Own GRR and NRR Outcomes by connecting adoption and health metrics to retention results.
• Build Scalable CS Processes, tiered engagement frameworks, and health scoring.

Canto provides a platform offering a source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. They have 4,000+ customers worldwide and are driven by passionate people who bring creativity, collaboration, and innovation.

• Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
• Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
• Deliver value reviews to both operational stakeholders and emerging executive sponsors.

Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.

• Deliver value to customers, helping them realize positive business outcomes with Jitterbit.
• Manage multiple stakeholders and priorities, working with a high volume of customers in the Mid-Market and SMB segments.
• Drive product adoption for post-implementation stage customers, ensuring maximum value.

Jitterbit is a leading data, application, and process workflow automation solution rooted in iPaaS. We integrate critical business processes to deliver experiences and insights needed by enterprises to accelerate their digital journey.

• Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
• Build a unified 'Account Health' framework for every customer.
• Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.

Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.

• Lead, coach, and develop a team of Customer Success Advisors and Technical Leads.
• Drive customer adoption, value realization, renewal readiness, and overall account health.
• Serve as the Customer Success product SME for aligned PerfectServe solutions.

PerfectServe provides clinical communication and physician scheduling solutions in the health IT space. They have 400+ employees, 30,000+ customers, and $100 million+ in annual revenue. They foster a collaborative team with decades of experience, striving to delight customers every day.

• Be the primary point of contact for a portfolio of SMB business customers and support early Enterprise accounts.
• Own retention, expansion, and renewal performance across the portfolio, understanding ARR, NRR, and growth drivers.
• Identify gaps across the customer journey and design scalable, high-impact improvements for SMB and Enterprise clients.

Tem is rebuilding the energy transaction, making it transparent and fair. They are putting power back in the hands of customers to tackle the critical problem of access to low-cost electricity. Tem has closed a $75 million Series B and is scaling internationally.

• Create digital-first onboarding motions for new Mid-Market customers at scale.
• Anchor customer conversations around business impact, including cost structure reduction and scalable output.
• Manage a pooled book of business using tech-touch and structured outreach campaigns.

HeyGen aims to democratize visual storytelling through accessible technology. They're building technology to empower individuals to connect with and inspire audiences by making video content creation scalable and cost-effective.

• Manage revenue retention and renewal readiness across assigned accounts.
• Identify expansion opportunities including new sites, capabilities, and services.
• Lead structured customer business reviews and build strong multi-level customer relationships.

Parsec Automation, LLC creates and provides manufacturing operations management software. Parsec's TrakSYS™ platform optimizes efficiency, quality, and compliance at over 11,000 plants in more than 140 countries.

• Maintain a revenue base by managing retaining and expanding a book of business.
• Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate.
• Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage.

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots.

• Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.
• Build rapport with decision makers and main points of contact to influence change in order to drive optimal member utilization of the product.
• Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.

Spring Health aims to eliminate every barrier to mental health by delivering the right care at the right time. They partner with over 450 companies and provide care for 10 million people, with a valuation of $3.3 billion.

• Build meaningful relationships with SMB Pool Service Pros to ensure satisfaction and maximize their platform use.
• Guide customers through adoption and help them unlock the full potential of Skimmer, you will enhance product stickiness, promote long-term retention, and facilitate loyalty.
• Own a book of business and be accountable for adoption, retention, expansion, and the overall health of your customers.

Skimmer is modernizing the pool and spa service and repair industry with its software. They are a private equity-backed company with over 7,000 customers and are looking for big thinkers with small egos to join their team.

• Manage a book of 15-20 enterprise accounts, helping developers get real value out of our products.
• Drive adoption, surface risk, and get customers healthy for renewal and expansion.
• Lead enablement sessions, drive strategic customer conversations, and partner with Named AEs and Field Engineers.

Sourcegraph is at the center of the transformation in how software gets built. They provide a code intelligence platform that developers rely on to navigate complex codebases with speed and confidence as a globally distributed team.

• Client Relationship Management: Build relationships across client organizations, serve as the primary point of contact and lead executive business reviews.
• Customer Success & Feedback: Proactively monitor client health, resolve issues swiftly, and gather client insights to contribute to product improvement efforts.
• Account Growth & Planning: Develop and execute strategic account plans, identifying and closing upsell and cross-sell opportunities.

Wheel is evolving the traditional care ecosystem by equipping innovative companies with a platform to deliver virtual care at scale. They offer strategies and technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.

• Build and maintain strong relationships with enterprise customers, ensuring successful onboarding and value realization.
• Drive product utilization by aligning capabilities with customer goals and delivering strategic reviews.
• Own renewals by monitoring customer health metrics, mitigating risks, and maintaining high satisfaction.

Teramind pioneers a predictive, AI-driven approach to safeguarding organizations' people, data, and operations. They are a global leader in user behavior analytics, insider risk management, and workforce intelligence, empowering businesses to transform data into a strategic asset.

• Achieve and exceed revenue targets and key performance metrics.
• Generate new business opportunities within an assigned territory.
• Own the sales cycle from prospecting through close with SMB customers.

Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core, helping organizations automate customer and operational workflows. With thousands of clients in over 100 countries, Creatio was named to Inc.’s Best Workplaces list in 2025.

• Design and implement standardized processes and workflows across Customer Success and Professional Services to drive consistency and scalability.
• Track and analyze key performance metrics including customer health scores, retention rates, NPS, and time-to-value to surface trends, risks, and opportunities.
• Own the CS technology stack including Salesforce and other customer success platforms, ensuring tools are optimized for efficiency and data accuracy.

Tenna empowers customers to control their mixed assets anytime, anywhere, on one comprehensive platform. The company values quality, grit, continuous learning, collaboration, and awesomeness.

• Lead and develop a team of Customer Success Managers.
• Ensure customers operationalize NodeZero across their environments and workflows.
• Engage directly with executive stakeholders to align on goals and long-term value.

Horizon3.ai is a cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.