Responsibilities:
- Lead and develop a Global CS Organization.
- Foster a high-performance culture with meaningful visibility into customer-level execution.
- Support Associate Managers’ development into full Manager roles.
Experience:
- 7+ years in customer success, account management, or related post-sales roles in a B2B SaaS environment.
- 4+ years managing a CS or post-sales team and demonstrated experience building and scaling high-performing teams.
- 1+ years managing people managers or actively developing senior ICs toward management roles.
Skills & Competencies:
- Proficiency with Customer Success platforms (e.g., ChurnZero, Gainsight, Vitally), including AI and automation features.
- Familiarity with CRM systems (e.g., Salesforce), Conversation Intelligence tools (e.g., Gong), and scheduling platforms (e.g., Chilipiper).
- Proficiency in data visualization and reporting tools (e.g., Excel, Tableau, Power BI) to track performance and present insights.
Canto
Canto provides a platform offering a source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. They have 4,000+ customers worldwide and are driven by passionate people who bring creativity, collaboration, and innovation.