Source Job

• Serve as the primary point of contact for assigned client accounts, building strong relationships.
• Support account growth by identifying opportunities to introduce new solutions.
• Partner with internal teams to support the development and execution of client KPIs.

Heartbeat Health is a virtual-first cardiovascular care company, providing patients with convenient, high-quality heart care. They leverage real-time data and AI to empower providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes.

• Own and grow strategic client relationships post-sale.
• Identify new use cases and introduce additional solutions.
• Maintain a relationship-driven engagement model with frequent onsite presence.

Lirio is a technology/software company that provides expertise in behavioral science, data science, and machine learning to drive consumer engagement and promote health. They appear to be a medium-sized company that values innovation and client relationships.

• Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.
• Build rapport with decision makers and main points of contact to influence change in order to drive optimal member utilization of the product.
• Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.

Spring Health aims to eliminate every barrier to mental health by delivering the right care at the right time. They partner with over 450 companies and provide care for 10 million people, with a valuation of $3.3 billion.

• Implement, manage, and grow both new and existing SMB customer base, driving adoption, retention, and expansion.
• Serve as a subject matter expert and point of escalation for all SMB customers.
• Build and execute plans to accelerate revenue through Omada marketing best practices; ensure enrollment forecasts are met or exceeded.

Omada Health is on a mission to inspire and nurture lifelong health, one day at a time. Omada's virtual care teams help individuals living with chronic conditions achieve long-term health improvements by combining the latest and breakthrough behavioral science. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems.

• Own a portfolio of consultant and employer accounts, serving as the primary strategic partner responsible for retention, satisfaction, and long term value creation.
• Build and maintain trusted advisor relationships with consultants, agency service teams and senior level employer stakeholders.
• Coordinate across territory partners such as sales, customer service, customer operations, finance, underwriting, and leadership to deliver a seamless, high-quality customer experience.

ParetoHealth helps small and medium-sized businesses fight the rising cost of employee health benefits by reducing risks in self-insurance and delivering significant savings. They are a united team transforming employee health benefits and measure success by the good that comes from affordable healthcare.

• Own and grow a portfolio of accounts with net revenue retention and expansion above 100%.
• Build account plans with top customers focusing on mutual-success and customer value, with clear revenue targets and growth milestones.
• Hunt relentlessly for expansion opportunities to negotiate renewals and identify upsell and cross-sell motions.

Mitratech builds products that simplify operations in Legal, Risk, Compliance, and HR. They are a globally dispersed team that supports individual excellence and takes pride in its diverse and inclusive work culture.

• Manage a high-volume portfolio of digital customer accounts, driving revenue retention and identifying expansion opportunities.
• Own the end-to-end commercial relationship, including renewals, contract execution, and customer engagement strategy.
• Monitor account health, identify churn risks, and partner cross-functionally to mitigate issues and protect revenue.

Employ transforms how hiring gets done by providing three ATS solutions and AI Companions. They are a fast-moving, remote-first team of builders and innovators with a people-first philosophy, serving over 23,000 global customers.

• Serve as the primary post-sale partner, building trusted, strategic relationships.
• Lead onboarding and training, monitor account health, and deliver regular business reviews.
• Identify process improvements, strengthen internal workflows, and influence customer success strategy

Mural Health aims to make clinical trials easier for participants and caregivers by removing obstacles. They seem to be a startup, with a culture of collaboration and cross-functional teamwork.

• Manage a high-volume book of SMB and mid-market accounts

SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls and follow-ups in real-time. Powered by advanced AI, SalesCloser delivers a scalable solution that redefines how companies engage with buyers.

• Develop and manage marketing strategies aligned to client business objectives.
• Serve as the primary day-to-day marketing partner for assigned accounts.
• Oversee the execution of marketing programs across multiple channels and initiatives.

Questline Digital is a marketing and technology agency. They build engaging experiences to boost program participation and overall satisfaction for utility companies nationwide.

• Build and deepen relationships with customer stakeholders, serving as a trusted advisor to drive long-term success.
• Maximize customer retention through proactive engagement, strategic planning, and ongoing value delivery.
• Partner cross-functionally with Product, Sales, and Operations to improve customer experience and influence organizational improvements.

Clarivate is a global leader in trusted and transformative intelligence, bringing together enriched data, insights, analytics, and workflow solutions grounded in deep domain expertise. It is a sizable organization operating globally with a culture focused on fueling breakthroughs through human ingenuity.

• Develop and maintain strong leadership-level relationships with customers.
• Leverage customer data to provide clear, informative, and relevant information to drive improvements and solve complex problems.
• Communicate consistently and proactively with customers to address their needs; anticipate potential concerns and ensure a great customer experience.

Wellframe helps healthcare organizations support health beyond the four walls of care delivery. They provide care transformation services, a patented engagement platform, clinical programs, and measurement, and seem to value trusted relationships between members and care teams.

• Develop account strategy and plan to achieve quota, conducting whitespace analysis and providing forecasts.
• Understand MANTL's products to effectively communicate offerings, cross-sell, and lead commercial conversations.
• Drive customer satisfaction through proactive outreach, ticket review, and resolution, and serve as the expert point of contact.

Alkami provides a digital sales and service platform for U.S. banks and credit unions. The company has an intentional culture and is recognized for being a best place to work in fintech.

• Proactively manage a portfolio of midmarket and enterprise client accounts to drive renewals and upsells
• Develop strong relationships with stakeholders within client organizations to understand their business needs, use cases and satisfaction with our products
• Act as the primary point of contact for clients throughout the contract renewal process, addressing any concerns or issues and providing solutions that yield on-time renewals

Morning Consult is a global decision intelligence company, changing how modern leaders make smarter decisions. The company pairs its proprietary high-frequency data with applied artificial intelligence to inform decisions on what people think and how they will act.

• Be the primary point of contact for a portfolio of SMB business customers and support early Enterprise accounts.
• Own retention, expansion, and renewal performance across the portfolio, understanding ARR, NRR, and growth drivers.
• Identify gaps across the customer journey and design scalable, high-impact improvements for SMB and Enterprise clients.

Tem is rebuilding the energy transaction, making it transparent and fair. They are putting power back in the hands of customers to tackle the critical problem of access to low-cost electricity. Tem has closed a $75 million Series B and is scaling internationally.

• Own the full sales lifecycle, from cold outreach to closing deals with IDNs and Health Systems.
• Navigate the C-Suite, leading multi-stakeholder deals involving COOs, CHROs, and CEOs over 6–18 month cycles.
• Collaborate with Learning Design and Leadership teams to tailor solutions that solve specific clinical and operational gaps.

Springboard partners with health systems to solve the workforce pipeline problem. They help employers become talent makers by designing and delivering training programs that produce certified, job-ready talent, differentiating themselves with a model where customers pay for completers, not seats.

• Support the ongoing success of our strategic healthcare partnerships.
• Manage small and mid-sized accounts while growing into broader leadership responsibilities.
• Drive cross-functional initiatives that directly impact our mission of making mental healthcare work for everyone.

Rula is dedicated to treating the whole person and believes that by providing quality care, they can empower individuals to take charge of their mental health. They are a remote first company hiring in most U.S. states except Hawaii and aim to create a world where mental health is no longer stigmatized.

• Identify customer needs and cultivate sales strategies via phone and email to drive profitable revenue growth.
• Generate a consistent daily pipeline through lead generation, prospecting, and cold calling to engage small-medium service-based companies.
• Manage and resolve complex transactional operations, leveraging detailed product knowledge to identify add-on and cross-selling opportunities.

PointClickCare develops software solutions for the healthcare industry. The company operates in a team-oriented environment focused on driving growth and value in the senior care market.

• Oversee the relationship and strategic management of significant mid-market accounts.
• Drive customer retention and growth within accounts, applying a consultative approach.
• Guide clients in leveraging the CX platform for maximum impact, ensuring long-term satisfaction.

SugarAI is redefining CRM for the age of AI, turning fragmented customer and revenue signals into clear, prioritized action. The global team is united by a shared commitment to impact, ownership, and continuous growth, creating an environment where thoughtful ideas move quickly.

• Lead, coach, and develop a team of Customer Success Advisors and Technical Leads.
• Drive customer adoption, value realization, renewal readiness, and overall account health.
• Serve as the Customer Success product SME for aligned PerfectServe solutions.

PerfectServe provides clinical communication and physician scheduling solutions in the health IT space. They have 400+ employees, 30,000+ customers, and $100 million+ in annual revenue. They foster a collaborative team with decades of experience, striving to delight customers every day.