Account Executive

Account Executive:

• At the forefront of our growth, working exclusively with prospective clients.
• Own the full sales cycle—from prospecting to closing.
• Build a thriving pipeline through creative outreach, strategic follow-ups, and consultative, problem-solving demos that turn higher ed leaders into long-term partners.

Account Manager:

• Making sure our clients don’t just renew their contracts—they expand their use of Mongoose.
• AMs own the renewal process and lead expansion efforts.
• Success looks like increasing client retention and hitting both renewal and expansion quotas through strategic account planning and referential selling.

Customer Success Manager:

• Serve as strategic partners to our customers—helping institutions translate communication into measurable outcomes.
• CSMs lead onboarding and implementation, drive adoption, interpret engagement data, and guide customers in optimizing their communication strategies.
• Working hand-in-hand with Account Managers, CSMs identify growth opportunities, mitigate risk, and position Mongoose as a critical, campus-wide solution.