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About the role:

  • This role is ideal for a customer-obsessed, data-driven success professional who thrives at the intersection of product adoption, retention, and creator growth.
  • You will work closely with high-potential creators as they launch and scale their digital businesses, ensuring they achieve real outcomes from onboarding through long-term success.
  • Rather than reactive support, this position focuses on proactive strategy, guiding customers through key activation moments and helping them unlock value quickly.

Accountabilities:

  • You will own the end-to-end success journey of a portfolio of creators, ensuring strong onboarding, activation, engagement, and retention outcomes.
  • You will proactively identify risks, remove friction points, and help creators turn early product usage into meaningful business results.
  • Manage a portfolio of high-value creators and act as their primary success partner.

Requirements:

  • You should bring solid experience in high-touch Customer Success or Creator Success roles, ideally within SaaS, EdTech, or creator-focused environments.
  • A strong analytical mindset, combined with empathy and commercial awareness, is essential to succeed in this role.
  • 3+ years of experience in Customer Success, Account Management, or a similar role.

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