Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts.
Handle objections professionally and work toward mutually beneficial outcomes.
Deliver personalized, positive support aligned with the company brand.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. They are a global, remote-first organization with over 2,000 team members across 10+ countries built for speed and ownership.
Build and own the auto-renew program for eligible accounts.
Design, configure, and iterate on renewal email cadences in Outreach.
Define and operationalize segment-specific renewal strategies across SMB, CMM, and ENT.
Superhuman is an AI productivity platform aiming to unlock the potential in everyone. They empower over 40 million people and 50,000 organizations worldwide to eliminate busywork and focus on what matters.
Architect a "Systems-First" Retention Model, moving from reactive saves to proactive, behavioral interventions.
Own the Monetization Roadmap by designing, running, and analyzing pricing and packaging experiments.
Drive AI-Native Execution, reaching for AI first to build a custom churn-prediction agent and automate segmentation.
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, their platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. With a team of 380+ people representing over 60 nationalities, they celebrate diversity and foster a workplace where everyone is heard and feels a sense of belonging.
Focus on customer satisfaction, retention and growth.
Serve as the primary point of contact for key trial and member organizations, training users, conducting product briefings and business reviews.
Proactively resolve issues customers face, whether technical, editorial, or user-management.
Factal is a risk intelligence and breaking news company. It helps organizations protect people, avoid disruptions, and expedite disaster relief with a hybrid of AI and experienced journalists, detecting and verifying critical events in real time.
Oversee the client’s Skool community group, ensuring questions are answered and engagement is high
Schedule and manage program-related emails, including reminders, updates, and event notifications
Support billing inquiries, including payment tracking and coordination with the finance team
We are looking for a highly organized and people-focused Program Manager to support the day-to-day operations of one of our client communities. This role blends customer success, operations, and community engagement.
Lead membership recruitment, growth, and retention within a bipartisan network of over 600 women education executives.
Support end-to-end planning, project management, and on-site execution for the organization's signature annual Summit and other in-person convenings.
Support the planning and execution of cohort learning experiences and manage executive coaching engagements and contracts.
Women Leading Ed is the nation's leading nonprofit network of bipartisan women leaders dedicated to transforming public education. The organization unites over 600 superintendents and executives to support women in top roles and drive systemic change for millions of students.
Serve as the day-to-day contact for partner schools and organizations, delivering outstanding client service and promoting the brand.
Coordinate and conduct partnership activities, including in-person and virtual presentations and community engagement initiatives.
Track activities using internal systems and reporting tools while sharing insights from partner interactions to improve strategies.
The Princeton Review is a tutoring, test prep, and college admission services company helping students achieve their education and career goals. It has a network of 4,000 teachers and tutors, online resources, and more than 150 print and digital books.
Own member engagement strategy across key channels, including telemarketing and live agent outreach, IVR, SMS, email, and direct mail.
Design end-to-end engagement journeys that improve member activation and action across use cases such as opt-in, kit activation and return.
Partner with Analytics, ML / AI, and operations teams to build targeting approaches and reporting that help understand what is and is not working.
Everlywell is a digital health company pioneering the next generation of biomarker intelligence, combining AI-powered technology with human insight to deliver personalized, actionable health answers. They transform complex biomarker data into life-changing insights and have delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners.
Manage the renewal process for high-value customer accounts, maintaining client relationships and addressing retention challenges.
Proactively mitigate churn risks, identify growth opportunities, and collaborate with sales and customer success teams.
Build client relationships, understand needs, address concerns, and identify opportunities to provide tailored solutions.
1Password is building the foundation for a safe, productive digital future. They have surpassed $400M in ARR and are continuing to accelerate, earning a spot on the Forbes Cloud 100 and teaming up with partners like Oracle Red Bull Racing.
Lead the strategy, evolution, and performance of the member engagement ecosystem, driving growth in customer lifetime value (LTV).
Wild Alaskan Company aims to accelerate the transition to sustainable food systems by fostering relationships between people, wild seafood, and the planet. They deliver wild-caught, sustainable seafood to households across the United States in a fully-remote, fast-paced, and fun working environment.
Leads the global renewals organization responsible for driving customer retention and recurring revenue growth.
Owns the end-to-end renewal lifecycle and partners cross-functionally to ensure operational excellence.
Improves renewal predictability, reduces churn and risk, and drives expansion opportunities.
Conga aligns commercial operations so companies run as connected, smarter businesses. More than 10,000 customers worldwide, including over 50% of the Fortune 100, trust Conga when commercial complexity is high and global impact is on the line. The Conga Way forms the foundation of our vibrant culture.
Act as the primary advocate and concierge for a portfolio of top-tier players.
Conduct outbound calls to check in with players and gather feedback.
Collaborate with internal teams to ensure players' feedback is heard.
The company's job posting emphasizes a high-pace, high-growth environment where challenges enhance skills and boundaries. They value ownership, accountability, and collaboration with diverse perspectives to create outstanding experiences.
Serve as operational partner and right hand to the Head of Services, overseeing daily workflows and ensuring consistency across advisors and coaches.
Own the end-to-end billing process, including invoicing, reconciliation, audits, and revenue tracking, automating whenever possible.
Maintain and manage the compliance calendar, ensuring timely completion of filings, annual reviews, and required testing.
Boldin believes that financial power belongs in the hands of individuals — not institutions. They exist to democratize financial confidence, to give millions of people the clarity, tools, and courage to take control of their money and their time, and to live more meaningful lives. They have raised over $20M from top investors and are seeing tremendous growth.
Conduct and transcribe 18-20, 30-minute phone interviews per week, assessing applicants for motivation and program fit.
Manage an efficient communications cadence with applicants, guiding volunteers towards completing next steps.
Follow all risk management and youth development standards set by the National Screening Team and iMentor.
iMentor supports building high impact relationships that drive student success by leveraging data and program knowledge. Every year, iMentor recruits around 2,000 adults to serve as mentors to high school students in our program.
Provide interim support of client portfolios during coverage gaps and ensure responsiveness and engagement.
Execute established renewal motions and identify risk or growth opportunities early.
Advance identified and prioritized active opportunities and maintain accurate CRM documentation.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. Experian invests in people and new advanced technologies to unlock the power of data, with a team of 25,200 people in 32 countries and an award-winning people-first approach.
Own North American renewal and net retention performance.
Drive marketplace engagement across the NA customer base.
Lead and develop a high-performing team.
LevelTen Energy aims to accelerate the energy transition. They run the world’s largest clean energy marketplace, connecting buyers and sellers, and enabling them to get deals done faster with cutting-edge market intelligence reports and software, and transaction tools.
Own the full lifecycle of customer renewals, from early outreach through contract execution.
Lead commercial renewal conversations, including pricing discussions, contract terms, and negotiations.
Identify and pursue upsell and expansion opportunities during renewal cycles.
Knock helps products communicate with their users in a more thoughtful way. They are a remote-first Series A startup of 20+ employees that believe in the power of great software.
Maintain and update Health Scorecards to support executive engagement.
Coordinate and document internal discussions related to executive sponsor programs and account strategy.
Assist in preparation for Executive Business Reviews (EBRs) including planning and materials preparation.
Rimini Street is a global provider of enterprise software support, managed services, and Agentic AI ERP solutions. They serve Fortune Global 100, Fortune 500, midmarket, public sector and government organizations and are committed to innovation and client success.
Lead the organization’s marketing efforts combining strategy, execution, technology, and storytelling to create campaigns that resonate with our audience and elevate the brand.
Build, test, optimize, and send email campaigns for all AMS products and offerings including newsletters, event promotions, membership communications and professional development opportunities.
Track and analyze campaign performance across email, social media, web, and other channels to inform strategy, optimize campaigns, and improve audience experiences.
The American Montessori Society (AMS) is the foremost association championing Montessori education, representing a global network of more than 20,000 individual members. AMS advances quality Montessori practice by setting professional and educational standards. They are classified as a 501(c) (3) tax-exempt, nonprofit organization.
Assist with resolving escalated customer inquiries related to a customer’s subscription and ultimately retain their business.
Be autonomous to present appropriate save offers while defending the value of Houzz Pro.
Thoughtfully defend the program when concerns arise and collect payment for accounts assigned to you that are actively in payment decline.
Houzz is the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry.