Associate Customer Success Manager

Position Summary:

• Primary point of administrative support for Sales Engagement Managers.
• Ensure customers achieve their business objectives using our platform.
• Driving high satisfaction and long-term retention.

Essential Duties & Responsibilities:

• Maintain account risk and objectives tracking to enable improved SEM management and visibility.
• Support account plan creation and updates to maintain current strategy, objectives, and execution plans.
• Coordinate internal meetings with cross-functional stakeholders to align priorities and next steps.

Qualifications & Skills:

• Experience supporting named, high-touch enterprise account models.
• Familiarity with renewal and expansion support processes.
• Strong CRM, reporting, and cross-functional coordination skills.