About the Role:
- Deal directly with customers to find out what issues they are facing.
- Retain their business.
- Improve our products or services.
What You’ll Do:
- Responsible for manually renewing subscriptions that have been identified as “Do Not Auto Renew”.
- Communicate clearly to various stakeholders, and provide key updates and findings as high-priority escalations unfold.
-Clearly articulate the value of migrating users to our Custom plan and referring them to them the appropriate team.
Minimum Qualifications:
- At least 1 year of working with SMB to mitigate cancellations and retain clients.
- Minimum of 1 year experience managing high volume queue based work with attention to detail.
- Strong background handling a high volume of requests through phone and email.
Houzz
Houzz is the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry.