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US

  • Own member engagement strategy across key channels, including telemarketing and live agent outreach, IVR, SMS, email, and direct mail.
  • Design end-to-end engagement journeys that improve member activation and action across use cases such as opt-in, kit activation and return.
  • Partner with Analytics, ML / AI, and operations teams to build targeting approaches and reporting that help understand what is and is not working.

Marketing Analytics AI Strategy Engagement

20 jobs similar to Senior Manager, Member Engagement & Optimization

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$65,000–$90,000/yr
US

  • Activate and optimize marketing strategies across the customer journey.
  • Develop patient segments using engagement data to improve screening rates.
  • Implement retention campaigns to boost engagement with participants.

Care Access aims to improve the future of health for everyone. With research sites and mobile clinics globally, they deliver research and health services to communities, making medical breakthroughs more accessible.

$90,000–$120,000/yr
US Unlimited PTO

  • Drive consistent achievement of monthly new case enrollment targets.
  • Strengthen collaboration between Marketing, Account Management, and Clinical teams.
  • Improve client satisfaction by supporting seamless onboarding.

Private Health Management (PHM) supports people with serious and complex medical conditions, helping them obtain the best possible medical care. They guide individuals and families to top specialists, advanced diagnostics, and personalized care.

$99,000–$138,000/yr
US

  • Partner with client success to design and execute employer and member-facing enrollment and engagement strategies that support client goals.
  • Consult with employer clients to understand workforce demographics, tailoring marketing approaches to maximize relevance and adoption.
  • Lead the development and execution of integrated marketing plans, including open enrollment and launch campaigns.

Headspace aims to provide every person access to lifelong mental health support. They combine evidence-based content, clinical care, and innovative technology to help millions of members worldwide get personalized support. Their values shape their decisions, guide their collaborations, and define their culture.

US

  • Perform outbound calls to engage patients about the benefits of Salvo’s program and tech-enabled services.
  • Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to onboard patients.
  • Assist patients in understanding the cost of the program, including insurance coverage and financial responsibilities.

Salvo Health offers virtual care to patients at community specialty care practices, focusing on chronic gut health and metabolic conditions. The company has raised a Series A investment round and aims to provide continuous, interdisciplinary wraparound care.

$91,187–$102,153/yr
Canada

  • Translate complex datasets into actionable insights that guide campaign strategy and optimize performance.
  • Function as a trusted consultant for internal and external stakeholders, translating data into meaningful strategic recommendations.
  • Manage campaign reporting, measurement, and insights generation, building compelling client-facing narratives that communicate impact.

Phreesia is dedicated to transforming the healthcare experience and empowering healthcare organizations. They are committed to helping healthcare organizations succeed by digitizing appointment check-ins and offering tools to engage patients. Phreesia values inclusivity, professional development, and growth opportunities.

US 4w PTO 12w maternity

  • Partner with business owners to cultivate a shared vision for the problem space, constraints, priorities and ideal end state.
  • Ongoing optimization of live user workflows and capabilities including monitoring of key metrics & user feedback.
  • Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes.

Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. Founded in 2014, they are the largest network of independent primary care in the country with a collaborative, inclusive and remote-first culture.

$120,000–$170,000/yr
US Unlimited PTO

  • Own the post-enrollment member engagement and retention strategy, building and optimizing multi-channel journeys to keep patients active.
  • Write and refine empathetic, patient-facing content and build/manage campaigns in tools like Iterable and Twilio, using data to monitor performance and identify improvements.
  • Partner cross-functionally with Clinical Operations and Product to translate care workflows and program updates into clear, action-oriented messaging that builds trust.

Cadence builds a remote care delivery system focused on proactive, daily health monitoring for older patients to improve outcomes and reduce hospital visits. It is a fast-growing healthtech company with a performance-driven culture where employees are expected to take initiative and own outcomes, as lives depend on their work.

  • Own end-to-end enrollment outcomes for your customer portfolio and be accountable for SLA performance and client satisfaction.
  • Manage an on/offshore team of enrollment specialists: set goals, build capacity plans and develop talent.
  • Identify and resolve root causes of client issues by coordinating cross-functional teams.

Medallion is a leading provider operations platform that eliminates administrative bottlenecks for healthcare organizations. They are one of the fastest-growing healthcare technology companies backed by $130M in funding from world-class investors, revolutionizing provider network management.

$130,000–$170,000/yr
US

  • Contribute to the design and evolution of BetterHelp’s care models, including workflows and AI-supported experiences.
  • Support strategic decision-making by identifying gaps, opportunities, and tradeoffs in the current care model.
  • Analyze clinical, product and operational data and synthesize findings into clear recommendations for stakeholders influencing product, clinical, and business strategy.

BetterHelp's mission is to remove the traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are now the world’s largest online therapy service with over 30,000 therapists.

$75,000–$85,000/yr
US Unlimited PTO

  • Play a key role in driving awareness and market presence in your dedicated segment.
  • Build and operate agentic workflows that automate tasks and accelerate content creation.
  • Partner with various teams to bring campaigns and programs to life.

Eleos Health aims to deliver effective behavioral care through data and personalization, supporting clinicians in their work. They are a startup with a mission to transform mental and behavioral healthcare.

  • Driving site awareness and hitting ambitious utilization metrics.
  • Leading engagement and re-engagement strategies, from grassroots outreach to social media campaigns.
  • Using data-driven insights to pivot strategies and ensure key performance indicators (KPIs) are met or exceeded.

Upstream USA is a national, nonpartisan nonprofit dedicated to ensuring equitable, patient-centered contraceptive care is available to everyone. They operate with a culture of aggressive growth and a laser focus on measurable outcomes, employing people driven by impact and scale.

$129,000–$150,000/yr
US

  • Own & Manage Provider Relationships : Serve as the primary point of contact for provider primary care partners.
  • Support Provider Recruitment Activities as Product SME : Partner with CA GTM team to execute a provider onboarding and training best practices.
  • Optimize Provider Success & Retention : Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform.

Counterpart Health is transforming healthcare with its AI-enabled primary care tool, Counterpart Assistant, that supports early diagnosis and management of chronic conditions. They drive value-based care at the speed of software with a team of value-based care and technology experts.

US

  • Define and prioritize Carda's product roadmap for the top of the funnel to drive significant increases in patient enrollment and activation.
  • Build, deploy, and experiment with AI-driven solutions and agents to automate tasks, augment staff, and scale therapy delivery across the United States.
  • Manage the end-to-end product development lifecycle with a focus on workflow automation, Salesforce integrations, and removing bottlenecks in the activation funnel.

Carda Health is a rapidly growing digital health company that provides engaging, compassionate, and life-saving virtual therapy for heart and lung patients from home. The company is a team of clinicians, mathematicians, repeat entrepreneurs, and engineers backed by top investors in the digital health space.

  • Enrolls providers new to Privia with all commercial health plans specific to the market.
  • Updates and maintains provider enrollment status in credentialing system, CredentialStream.
  • Performs follow up with health plans according to designated timeline, until Provider is PAR.

Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices. Privia Health consists of scalable cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

US

  • Communicate and provide education to members and providers on insurance plan benefits and digital health solutions.
  • Employ active listening & motivational interviewing skills, and can handle difficult calls tactfully, courteously, professionally and document accordingly that can build patient trust and engagement.
  • Accurately track and document work on a variety of internal software tools and platforms.

Evry Health is on a mission to bring humanity to health insurance. They are a high-technology health plan that expands benefits, increases access and transparency, and features a personalized, human approach. Evry Health is the major medical division of Globe Life (NYSE:GL) with more than 3,000 corporate employees and 15,000 agents.

US

  • Own and evolve the in-building marketing toolkit, including digital and print materials.
  • Build and manage a family communication program across email, SMS, and patient portals.
  • Support and onboard Community Engagement Managers on marketing best practices and execution.

Curana Health is dedicated to radically improving the health, happiness, and dignity of older adults. The company was founded in 2021 and has quickly grown to serve 200,000+ seniors in 1,500+ communities across 32 states, with a team of more than 1,000 clinicians and professionals.

US Canada

  • Drive engagement growth across the member experience by identifying and shipping the highest-impact ways to deepen and broaden member engagement.
  • Partner with Growth and adjacent teams to help members engage meaningfully with the multiple close relationships in their lives.
  • Operate as a deep collaborator across the team, bringing rigor and pace to shape bigger bets in partnership with cross-functional leaders.

Life360's mission is to keep people close to the ones they love through services like location sharing and safe driver reports. The company has over 500 remote-first employees and serves approximately 97.8 million monthly active users across more than 180 countries.

Global

  • Map the full customer journey to predict paid conversion and long-term engagement.
  • Quantify the breakages, identifying where the funnel leaks by user segments.
  • Design and run experiments to address breakages using in-app prompts, email, and onboarding redesign.

Koyfin is a fast-growing fintech company building a powerful analytics platform used by financial advisors and investors. They are recognized as a top-rated investment solution, valuing craftsmanship, accountability, and continuous improvement.

Europe 5w PTO

  • Define and drive the strategy for AI-powered patient engagement experiences.
  • Create intuitive user experiences that help patients navigate their healthcare journey through AI-driven guidance and recommendations.
  • Collaborate closely with Engineering, Design, Data, Legal, and AI teams to deliver impactful and safe AI-native experiences.

Docplanner is a healthcare technology company that empowers patients by giving them access to leave and read reviews and provides doctors with technology to manage bookings easily. They employ over 2,500 people globally and maintain a startup-mindset.

$135,000–$160,000/yr
US

  • Conduct in-depth analysis for orders and tasks management and associated service documentation solutions.
  • Stay abreast of changing customer needs and industry trends.
  • Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case.

PointClickCare helps providers deliver exceptional care. As a leading health tech company, PointClickCare empowers employees to push boundaries, innovate, and shape the future of healthcare. They serve over 30,000 provider organizations.