Define and execute a global renewals strategy to enhance customer retention and revenue.
Build scalable renewal processes that increase efficiency and predictability while mitigating churn risk.
Lead a high-performing global renewals team, providing mentoring and development.
Jobgether's AI-powered matching ensures applications are reviewed quickly and fairly. They identify top candidates and share the shortlist with hiring companies, with final decisions managed by the internal team.
Own the end-to-end customer lifecycle, leading and driving the renewal process.
Become an expert in Sayari’s platform and data, capitalizing on an Analyst’s mindset.
Partner with Account Managers and Executives to identify and qualify expansion opportunities.
Sayari is the leader in Agentic Systems of Work for economic security and risk. They are powered by the Sayari Commercial World Model, a digital twin of global commerce resolving 10.6B+ primary-source records from 250+ jurisdictions. Their company culture is defined by a dedication to using open data to prevent illicit commercial and financial activity.
Leads the global renewals organization responsible for driving customer retention and recurring revenue growth.
Owns the end-to-end renewal lifecycle and partners cross-functionally to ensure operational excellence.
Improves renewal predictability, reduces churn and risk, and drives expansion opportunities.
Conga aligns commercial operations so companies run as connected, smarter businesses. More than 10,000 customers worldwide, including over 50% of the Fortune 100, trust Conga when commercial complexity is high and global impact is on the line. The Conga Way forms the foundation of our vibrant culture.
Manage a high-volume portfolio of accounts, driving product adoption.
Own renewals — using your product knowledge, data, and playbooks to engage customers.
Collaborate with Sales, Product, and Support to elevate the customer voice.
Calendly's product helps millions of people. It is experiencing exciting product growth and is a great place to learn, grow, and do the best work of your life.
Own the full lifecycle of customer renewals, from early outreach through contract execution.
Lead commercial renewal conversations, including pricing discussions, contract terms, and negotiations.
Identify and pursue upsell and expansion opportunities during renewal cycles.
Knock helps products communicate with their users in a more thoughtful way. They are a remote-first Series A startup of 20+ employees that believe in the power of great software.
Own and execute sub-$2,500 renewal opportunities in your region.
Work the Foundation renewal playbook: outreach, quote delivery, follow-up, and close.
Maintain Salesforce hygiene daily (update stages, close dates, and next steps).
GoGuardian helps build a future where all learners are ready and inspired to solve the world’s greatest challenges. They are an outcomes-focused learning company with a steadfast focus on improving learning environments. They are a remote team of diverse, committed, mission-driven employees.
Lead, manage, and develop a team of operations professionals across CSM Ops, Renewals Ops, and PS Ops.
Partner with Revenue Technology to represent and prioritize CX operational requirements for Customer Success and Professional Services systems.
Drive improvement in PS and CSM bookings and revenue forecasting processes, reducing reliance on manual aggregation.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. GitLab has over 50 million registered users and according to their data, more than 50% of the Fortune 100 trust GitLab.
Motivate, coach, and develop professional individual contributors and supervisors who support the customer experience at Rover.
Partner with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs.
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, they are a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. They were named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal.
Serve as the primary point of contact for quoting and renewal support on the CS side, troubleshooting issues in Salesforce and our quoting tools.
Help shape the CS tech stack of the future, whether that means optimizing existing tools, sunsetting what isn't working, or experimenting with new approaches that combine AI and automation.
Build and maintain lifecycle processes, playbooks, and automation rules that support customer outcomes and business growth
Affinity's Relationship Intelligence platform empowers dealmakers to find, manage, and close more deals by using data exhaust from interactions. They have more than 3,000 customers worldwide and are backed by Silicon Valley firms, and have been Fortune Best Workplaces certified for 5 years.
Lead, coach, and develop a team of CSMs across all customer segments.
Own the team's renewal performance and drive toward a consistent 95%+ renewal rate.
Build scalable team structure, playbooks, and processes that keep CS quality high as the business grows.
DataGrail is the Agentic Data Privacy Platform leveraging AI to automate privacy and control risk for leading brands. They are rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC.
Negotiating and finalising renewals by interacting with customer decision-makers and end-users, building positive relationships with the customer and internal teams.
Focus on client retention and revenue expansion within your assigned book of business.
Work closely with sales and customer success teams to identify opportunities for renewal and expansion within our existing customer base.
New Relic is a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.
This role owns the execution layer, overseeing email channel operations, performance, deliverability, and compliance.
You'll use AI to streamline execution, personalize interactions, and build workflows for the team.
Your work ensures seamless prospect experiences, reliable data, and full activation of the database.
OpenSesame is the trusted partner for workforce reinvention in the age of AI. They deliver integrated software, curated and customizable content, and expert services embedded into existing learning, HR, and work systems to help organizations expand their human + AI potential and thrive through change.
Own the HubSpot to Salesforce migration and ensure our CRM is optimized.
Build and maintain dashboards for teams and the executive team.
Work with Finance to prepare board decks and manage commissions.
Push Security is the secure enterprise browser extension built for the AI era. Founded by red team and blue team experts, Push combines high-fidelity browser telemetry, real-time control, and autonomous agents to stop advanced attacks, secure AI usage, harden identities, and prevent data loss. They have a flexible, remote-first work environment and opportunities for growth in a fast-scaling startup.
Manage a high-volume book of SMB and mid-market accounts
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls and follow-ups in real-time. Powered by advanced AI, SalesCloser delivers a scalable solution that redefines how companies engage with buyers.
Manage annual pipeline by contacting customers before support expiration to assess experience.
Cold call customers with lapsed support to reactivate it.
Assist customers with licensing transfers and support ticket assistance.
Veeam specializes in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide.
Taking high-level strategic missions from the CEO and executing them from top to bottom.
Building rapid, lightweight infrastructure to execute channel marketing, targeted outbound, inbound capture, community building, and rapid experiments.
Architecting and managing their community on Circle , turning it from a gathering place into a proactive engine for customer retention, feedback, and enterprise pipeline generation.
They are a well-established and successful enterprise SaaS company trusted by massive global brands like Coca-Cola, Uber, and Harley-Davidson. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results - all backed by enterprise-grade hosting and security.
Manage the renewal process for high-value customer accounts, maintaining client relationships and addressing retention challenges.
Proactively mitigate churn risks, identify growth opportunities, and collaborate with sales and customer success teams.
Build client relationships, understand needs, address concerns, and identify opportunities to provide tailored solutions.
1Password is building the foundation for a safe, productive digital future. They have surpassed $400M in ARR and are continuing to accelerate, earning a spot on the Forbes Cloud 100 and teaming up with partners like Oracle Red Bull Racing.
Serve as HubSpot administrator and internal subject matter expert, managing pipeline configuration, automation, permissions, and reporting.
Design scalable workflows that align Sales, Marketing, and Customer Success.
Translate CRM and marketing data into actionable insights for the Chief Growth Officer and leadership team.
Shine Early Learning aims to eliminate the gap between children’s inherent potential and their achievement in school and life. As part of the Strategy & Growth team, you’ll help build the systems and infrastructure that make mission-aligned growth possible.
Design and implement standardized processes and workflows across Customer Success and Professional Services to drive consistency and scalability.
Track and analyze key performance metrics including customer health scores, retention rates, NPS, and time-to-value to surface trends, risks, and opportunities.
Own the CS technology stack including Salesforce and other customer success platforms, ensuring tools are optimized for efficiency and data accuracy.
Tenna empowers customers to control their mixed assets anytime, anywhere, on one comprehensive platform. The company values quality, grit, continuous learning, collaboration, and awesomeness.
Create digital-first onboarding motions for new Mid-Market customers at scale.
Anchor customer conversations around business impact, including cost structure reduction and scalable output.
Manage a pooled book of business using tech-touch and structured outreach campaigns.
HeyGen aims to democratize visual storytelling through accessible technology. They're building technology to empower individuals to connect with and inspire audiences by making video content creation scalable and cost-effective.